How Do I Check the Status If My Delivery from UberEATS?

As a rapidly growing company, UberEats provides timely customer support options to its customers. As such, they've developed this guide to help individuals who want to track the status of their delivery from UberEats. It contains a step-by-step process on using the application and how to do so when the restaurant the client ordered from uses in-house delivery personnel.

Uber Eats is considered one of the fastest-growing meal delivery platforms in the United States. The software allows its delivery partners, who are often private car drivers, to use their cars to pick up food orders from participating restaurants and deliver the meals to customers.

Typically, the ordering and delivery process involves clients using the UberEats web platform or software application to locate restaurants that offer the food they want. After that, they only need to select a restaurant of their choice to receive their meal, with an option of tracking the delivery status of their orders.

In this regard, customers having trouble checking their delivery status from Uber Eats can follow the steps outlined below to guide them along the way.

Checking the status of my delivery from UberEats

As aforementioned, Uber Etats allows you to track your order in real-time. You can do this by using the UberEats application or by contacting the delivery person directly. Also, suppose the restaurant you ordered from handles food delivery in-house. In that case, you can call the restaurant directly using the UberEats application, which will, in turn, contact its courier personnel and provide you with feedback regarding the status of your order.

If you're using the UberEats mobile application, you can check the status of your order using the following steps as a guide:

  • Navigate to the Applications Menu bar.
  • At the bottom of the bar, click on the receipt icon.
  • To select your current order, select "Upcoming."
  • Tap on the "Track" option to view the status of your order.
  • Try looking for the description to have a better understanding of the status you're considering.
  • Once you've selected the relevant delivery partner, you'll see a map showing you their location.
  • At this point, you'll be able to track the movement of the delivery partner as they bring you your food.

During the process, you'll first see the restaurant accepting and preparing your order. Afterward, when your order is almost ready for takeout, you'll see a nearby delivery partner, in an automobile, bike, or scooter, going to the restaurant to pick up your order. You'll then see the delivery person embarking on the journey to your destination. At this time, you'll be able to see their name and photo while tracking their progress on the map.

As mentioned before, some restaurants may prefer using in-house couriers to fulfill your food delivery needs. In such scenarios, you may not have the convenience of tracking the progress of the delivery staff's location via the UberEats application. However, you can contact the restaurant directly through the app, which will, in turn, speak with its delivery staff and relay the progress information to you. To contact the restaurant, you can use the steps below to guide you through the process;

  • Go to the order progress screen.
  • Scroll upwards until you see the section labeled "Contact restaurant."
  • Tap the phone icon to place your call.

To determine when your order is going to be delivered by the restaurant's delivery staff, you can check the following places on the UberEats app;

  • In the icons feed, restaurants will indicate if they use their delivery people in an icon located below the restaurant's name.
  • Inside the restaurant's menu, a notification may appear near the top of the page that denotes if it uses in-house delivery personnel.
  • Before placing an order, you can look for an icon at the bottom of the screen that hints towards the restaurant using its delivery personnel.


If an UberEats partner is handling your order, then you can contact the delivery person directly by sending a message or tapping the phone icon at the bottom of their photo. You can also call UberEats' customer care representatives for additional assistance.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Check the Status If My Delivery from UberEATS?

Why Did GetHuman Write "How Do I Check the Status If My Delivery from UberEATS?"?

After thousands of Uber EATS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check the Status If My Delivery from UberEATS? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber EATS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Uber EATS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Uber EATS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Check the Status If My Delivery from UberEATS? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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