What do I do if my UberEATS order is wrong?

So you went to go eat your UberEats order only to find out they sent you the wrong order? No worries, we've got your back. Here's how you can report a wrong UberEats order to the company.

Aug 20, 2019

The UberEATS App is a great way to have your favorite restaurants delivered straight to your home or place of work. However, as awesome as food delivery at the click of a button feels, at times things do not go as expected. Something's bound to occur occasionally with the large number of orders processed by UberEATS on a daily basis.

Sometimes you can receive a wrong food order. When that happens, you will need to contact the UberEATS customer service to ask about the status of your actual order or to ask for a refund. There are several ways in which you can contact UberEATS customer service.

Use the UberEATS App

To contact the Uber live support specialists you should:

  1. Open your UberEATS App
  2. Select the Profile icon (the one that's shaped like a human head and upper torso)
  3. Select HELP. From there you will be able to acquire help for your particular problem.
  4. Click on Past Orders and choose the order you want to be helped with.

While using the UberEATS app you'll be required to take a photo of the exact dish you received that was wrong. This can help to lessen the amount of time required to fix a problem as the photo provides clear proof.

Contact Them via Phone

Getting a wrong order is a problem that needs you to converse with a real person. To talk to UberEATS customer service representatives just give them a call using their local phone number relevant to your jurisdiction. You might have to hold for a while, but in many cases you will be able to talk to somebody in no time. Assuming that you are calling them from the mobile phone number you have registered with your UberEATS account, you will not need to verify any extra information other than your name and the details of your order.

Use the UberEATS Help Page

This isn't a way to contact the customer service directly, but it is a good starting point.

  1. Go to Help With an Order Page.
  2. There are 2 categories of queries, in this case go to the part that deals with issues with a delivered or past order.
  3. Click on My order had missing or incorrect food items.
  4. From there you will need to describe the problem and add an image of the order you got.

Email Them

If you prefer to contact them by sending a private message, you can send UberEATS an email. Ensure that you follow security practices and do not send sensitive information like your credit card number or password. The UberEATS support representatives will never ask you for such details.

Use Twitter

You can also contact UberEATS customer support via Twitter to notify them of a wrong order. UberEATS doesn't have a specific Twitter handle; therefore you should direct your questions to the general Twitter account for Uber support. You can also check out that account for any updates on problems and changes to the UberEATS Android or iOS app.

What Happens Next?

Most times UberEATS takes the matter of incorrect or missing orders seriously, and they'll work fast to fix any issues with your order. The amount of time taken to fix the issue depends on the restaurant and the driver.

In many cases, a new order is placed to have the wrong food replaced, this will not cost you any additional delivery charges, and it will be delivered directly to your door. However, UberEATS and the restaurant involved can decide to simply issue a refund. You will be informed about which option has been chosen via email or the UberEATS app.

When an order is incorrect or missing some items, UberEATS refunds customers on behalf of the restaurant. You will be refunded the whole buying price including the tax and the delivery fee.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What do I do if my UberEATS order is wrong?

Why does GetHuman Write How-to Guides for Uber EATS Problems?

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