At the end of every trip riders take with Uber, they can rate their driver from 1 to 5 stars based on their experience. Both riders and drivers never see the specific ratings for each trip. Instead, they only see the overall average of their last 500 trips. If you have any issues changing the rating you gave an Uber driver, contact Uber customer service.
Riders should keep in mind the following when leaving a rating:
Note: When you leave a rating lower than 5 stars, you can select an option to provide anonymous feedback to your driver. On the other hand, if you don't see the reason why you rated your driver lower than 5 stars, select "Other."
Shortly after the end of your trip, you should receive an email with your Uber receipt. The receipt will include your travel details, the cost, and the driver's rating. Once you find the receipt, simply tap on a star to change the rating of the Uber driver and it will update automatically.
If you can't find the receipt in your email inbox, you can resend the email to access the "Rate or Tip" for that specific trip. First, open the Uber app and select the "Your Trips" option. Then, click the "Receipt" and scroll down to find the "Resend email" option.
After thousands of Uber customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change the Rating I Gave an Uber Driver? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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