How Do I Get Back an Item That I Left in My Uber?

If you left something in your Uber ride that you need to get back, you may be able to. You, or the person who booked the ride if it is not you, need to contact Uber to report the lost item. Uber will then connect you with the driver, and you can work out a time and place to get the item back. You will need to pay the lost item return fee, though.

Few things are as frustrating and irritating as realizing that you left something important in your Uber only after watching the driver pull away. You may be able to get the item back, but it could take awhile, depending on how easy the driver is to get in contact with.

Uber's Policy on Lost Items

If you booked the Uber ride, you can contact the driver to ask whether they found your missing item. If you rode in the Uber but were not the one who booked the ride, you need to contact the person who did, because that's the person who has to contact the driver. Uber will charge a $15 lost item return fee to compensate the driver for the time spent locating your item and getting it back to you. Finally, all Uber drivers are independent contractors, and Uber is not responsible for any items you left in the vehicle. Uber does not guarantee that the driver has the item or that they will be able to get it back to you.

Contacting Your Uber Driver

To contact your Uber driver to ask about your lost item, follow these instructions:

  1. Check that you have $15 in your account so that you can pay the lost item return fee.
  2. Go to the Uber website.
  3. Log into your Uber account.
  4. Scroll to the bottom of the page.
  5. Click on the Visit Help Center link.
  6. Click on the Riders link in the column on the left of the screen.
  7. Click on the Trip Issues and Refunds link under the All Topics header.
  8. Click on the I Lost an Item link.
  9. Click on the Contact Driver about a Lost Item link.
  10. Scroll to the bottom of the page.
  11. Enter your phone number. The company will contact you to connect you with your driver once it has determined who your driver was.
  12. If your driver responds, ask if they found the item you lost. If so, work out a time and place that is convenient for both of you to meet and get the item back to you. If the driver does not respond, leave a message which describes your lost item and gives the driver a way to contact you to work out how to get it back to you.

Remember that your driver has to take time out of their personal schedule to return your item to you, so be considerate about working out when and how this gets done.

Contacting Uber

If you need to contact Uber about your situation, you can reach an Uber customer service representative on the Uber help forum. There are no other contact options.

How Do I Get Back an Item That I Left in My Uber?

Why Did GetHuman Write "How Do I Get Back an Item That I Left in My Uber?"?

After thousands of Uber customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Back an Item That I Left in My Uber? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Uber Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Uber in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Back an Item That I Left in My Uber? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated 2 months ago
Viewed 74,960 times
left something in Uber
lost item in Uber

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