Few things are as frustrating and irritating as realizing that you left something important in your Uber only after watching the driver pull away. You may be able to get the item back, but it could take awhile, depending on how easy the driver is to get in contact with.
If you booked the Uber ride, you can contact the driver to ask whether they found your missing item. If you rode in the Uber but were not the one who booked the ride, you need to contact the person who did, because that's the person who has to contact the driver. Uber will charge a $15 lost item return fee to compensate the driver for the time spent locating your item and getting it back to you. Finally, all Uber drivers are independent contractors, and Uber is not responsible for any items you left in the vehicle. Uber does not guarantee that the driver has the item or that they will be able to get it back to you.
To contact your Uber driver to ask about your lost item, follow these instructions:
Remember that your driver has to take time out of their personal schedule to return your item to you, so be considerate about working out when and how this gets done.
If you need to contact Uber about your situation, you can reach an Uber customer service representative on the Uber help forum. There are no other contact options.
After thousands of Uber customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Back an Item That I Left in My Uber? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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