Uber is an incredibly popular ride service, which, unfortunately, sometimes makes its users a target for hackers. Usually, the first sign of hacking is the appearance of unexpected charges on your account. If you have noticed such charges, you must do several things quickly before you are charged even more.
Before doing anything else, make sure it really is an incorrect charge, not a legitimate charge made by a friend or family member. If you canceled a trip recently, the charge might be related to that.
You should also make sure it isn't a pending charge. A pending charge is a security measure sometimes taken when you add a new payment method or if you start using Uber again after a long hiatus. It's not taken out of your account.
Once you know neither you nor any other authorized user is responsible for the charge, you need to change your password right away. That should keep the person who hacked your account from making any more charges to it. To change your password, follow this procedure:
You should also turn on tso-step verification to make it more difficult for anyone to hack your account in the future. Just follow this procedure:
You must also report the problem to Uber. To make the report, follow this procedure:
If you have any questions about the charge or want to check on the status of your report, you can talk to an Uber representative for help. Go to Uber's help forum to find one. There is no phone contact option.
After thousands of Uber customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Notify Uber About an Incorrect or Strange Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Uber in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Notify Uber About an Incorrect or Strange Charge? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.