How Do I Reactivate My Uber Account?

The Gethuman team is committed to making life easier by providing step by step guides to help you work out some of those problems like reactivating your Uber account. Our platform connects you to customer support teams by providing you with the company phone numbers for easier service delivery. You can trust us always to have your back.

Established in 2009, Uber started as just an idea; tap into your phone and get a fast driver to take you from city to city; fast and conveniently. The idea later grew into a global venture aimed at connecting drivers and passengers all over.

Uber then made it possible for just anyone to access their services for rides and eats with a simple sign up through their mobile App and choosing a ride from their various ride types. Some of the rides are UberX, Uber Pool, Uber Bike, Uber Comfort, Uber Black, Uber Air, and the famous Uber Chap Chap, all at reasonable prices.

However, if you are offline for 90 plus days, your account is automatically deactivated as a rider or driver. Besides the 90 days offline period, other reasons for deactivation are; Sign up on multiple devices, wrong or inconsistent credit card details, violation of the terms and conditions, which could be regarded as fraud, opening different accounts with the same phone number.

Deactivating the account can also be based on using the same email address in other Uber accounts, the use of one credit card in multiple accounts, and outstanding payments.

No need for alarm as you can get your account up and running again.

Uber Account; How to reactivate

It would be best to keep in mind that your account's reactivation will rely on the initial reason for its deactivation. For reasons such as fraud, the chances of reactivation are minimal. For minor deactivation reasons such as Sign-up in multiple devices, there are ways you can use to reactivate your account.

Reactivation no.1

For starters, you can talk to Uber Customer Support via email where you are to provide a government-issued identity card and to explain the circumstances in which your account was disabled. In the email, you the subject line ‘My account was suspended.' If you activated your account over a year ago, you would be required to do a re-verification.

Reactivation no.2

  1. Using a different mobile number and email address, visit the Uber website and sign up.
  2. Once done, download the Uber app from Google Play or App Store.
  3. With the same number and email ID used in step one, open an Uber account.
  4. After confirming your OPT, tap on the ‘forgot password' option.
  5. You will receive a password reset link from where you can set a new password.
  6. Log in to the Uber app with the latest details.
  7. From the menu dashboard, tap on the setting.
  8. At the account settings, go to the mobile number space and change it to the disabled account.
  9. You will receive an OPT; confirm it.
  10. Your account is reactivated.


Suppose the above steps do not work. There are other methods you can use to get your account reactivated. These are;

Phone Number

You can talk to the Uber Customer Support team by giving them a toll-free call. . It is the quickest and easiest way to get assistance for account reactivation and any other query you may have with your Uber account.

Online help pages

Uber has a help center in its social media pages such as Twitter and Facebook. You can post your problem, and one of their agents will respond to you via chat.

Why Did GetHuman Write "How Do I Reactivate My Uber Account?"?

After thousands of Uber customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reactivate My Uber Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Uber Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Uber in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reactivate My Uber Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 years ago
Viewed 627,244 times
Uber account reactivation
Reactivate a disabled Uber account
restart Uber account

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