There are two ways that someone could have used your credit card illegally on Uber. One is if your credit card details have been stolen and used on Uber. The other is if somebody has gained access to your Uber account and used it to order rides for themselves.
If you have been seeing Uber charges on your credit card for rides that you did not take, then follow these instructions:
If Your Uber Account was Hacked
If you have been receiving texts from drivers about pick ups you didn't request, or see trips you didn't take on your Uber account, or see charges that you didn't make, then use these instructions in addition to the instructions above.
Please note that Uber does not have any customer support phone number. If these steps are not enough to resolve the issue with them, you will not be able to call and speak to anyone in person.
After thousands of Uber customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report That Someone Used My Credit Card Illegally on Uber? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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