How Do I Report That Someone Used My Credit Card Illegally on Uber?

dispute Uber charges, illegal Uber use, report Uber fraud

There are two ways that someone could have used your credit card illegally on Uber. One is if your credit card details have been stolen and used on Uber. The other is if somebody has gained access to your Uber account and used it to order rides for themselves.

If you have been seeing Uber charges on your credit card for rides that you did not take, then follow these instructions:

  1. Contact your credit card company and tell them about the fraudulent charges right away. Cancel the card if it was stolen. Although state laws vary, you may have the right to dispute some or all of the charges.
  2. Change your PIN and passwords.
  3. Request a copy of your credit report to look for other fraudulent activity.
  4. Go to Uber's online help page, which can be found here.
  5. Click the Contact Us link.
  6. Click the Email link.
  7. Enter your email address in the text box provided.
  8. Click on City.
  9. Enter the city the trip took place in.
  10. Click 'What is your question about?'
  11. Click "My recent trip.'
  12. Click 'I have a question about my fare.'
  13. Write an explanation in the text box provided.
  14. Click the Submit button.

If Your Uber Account was Hacked

If you have been receiving texts from drivers about pick ups you didn't request, or see trips you didn't take on your Uber account, or see charges that you didn't make, then use these instructions in addition to the instructions above.

  1. Log in to your Uber account.
  2. Select Help from the app menu.
  3. Select 'I can't sign in or request a ride.'
  4. Select 'I forgot my password.'
  5. Enter your mobile number.
  6. Enter the reasons why you think your account was compromised in the 'Share details' text box.
  7. Enter the email linked to your Uber account in the lower text box.
  8. Complete the CAPTCHA.
  9. Click the Submit button.
  10. Follow the instructions that are sent you to reset your Uber password.

Please note that Uber does not have any customer support phone number. If these steps are not enough to resolve the issue with them, you will not be able to call and speak to anyone in person.

How Do I Report That Someone Used My Credit Card Illegally on Uber?

Why Did GetHuman Write "How Do I Report That Someone Used My Credit Card Illegally on Uber?"?

After thousands of Uber customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report That Someone Used My Credit Card Illegally on Uber? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Uber Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Uber in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report That Someone Used My Credit Card Illegally on Uber? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 10 months ago
Viewed 417,340 times
This article describes what to do if you think that your credit card has been used illegally for Uber rides. It provides instructions for when your credit card information has been stolen and also for when your Uber account has been hacked
which are the only two ways the illegal credit card use could occur.

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