How Do I Report a Driver on Uber?

If you feel that Uber didn't provide you with a good quality service, perhaps their driver was rude, or the vehicle wasn't very clean, the best thing to do is write a negative review on Uber. If the situation was more severe, for example, if the driver was driving recklessly, you can report the driver via phone or email. Uber also has a dedicated critical safety line where you can report serious offenses such as a driver threatening you or breaking the law.

How do I report a driver on Uber?

Uber is a fantastic taxi service. In most cases, drivers are on time, polite, and provide a good service. The vehicles are well maintained and clean, and they'll get you to where you want to go on time. If you've had a bad experience with an Uber driver, you may like to report the driver. Uber wants to remove any drivers that make passengers feel unsafe from the streets.

Uber drivers should have a clean and well maintained vehicle should follow the traffic rules and regulations, and should be polite to customers. The drivers shouldn't seem tired or agitated.

Report an Uber driver

If you're unlucky enough to encounter a driver who's aggressive, irresponsible, or impolite, you can ask them to stop, get out of the car and report them. Uber has a strict policy and checks drivers before hiring them. Sometimes this isn't enough, and Uber appreciates feedback from customers.

There are a few different ways to report a driver on Uber. The method you choose will depend on the severity of the situation.

Leave a review

You can leave a review on Uber and give the driver a low star rating if you weren't happy with the service you received. Ensure you write a detailed review outlining the reason you're giving the driver a bad rating. Uber will be able to work to improve the company based on your feedback and may take disciplinary action against the driver.


If you want to report a driver and receive a reply or are looking for a refund, it will be best to email or phone Uber.

If you are really annoyed or upset with your Uber experience, you can email the customer support team. This will mean that you'll get a response from Uber, and the company will be able to help resolve the situation.

Phone Ubers Customer Service Team

For more serious situations, perhaps the driver was smoking, not abiding by the road rules, or texting while driving; it's best to phone Uber's customer service team. You can also contact the team by email, social media, or via live chat on the Uber app or website.

Uber also has a critical safety line which can be contacted 24/7. You can report a driver who has acted in the following ways.

  • Broke road traffic laws in any way.
  • Threatened, harmed, or abused you.
  • Reckless driving
  • Caused a road traffic accident.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Report a Driver on Uber?

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Asked 3 years ago
Updated a year ago
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Report a driver on Uber
Report Uber driver
Leave Uber review
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