How do I report a driver on Uber?
Uber is a fantastic taxi service. In most cases, drivers are on time, polite, and provide a good service. The vehicles are well maintained and clean, and they'll get you to where you want to go on time. If you've had a bad experience with an Uber driver, you may like to report the driver. Uber wants to remove any drivers that make passengers feel unsafe from the streets.
Uber drivers should have a clean and well maintained vehicle should follow the traffic rules and regulations, and should be polite to customers. The drivers shouldn't seem tired or agitated.
Report an Uber driver
If you're unlucky enough to encounter a driver who's aggressive, irresponsible, or impolite, you can ask them to stop, get out of the car and report them. Uber has a strict policy and checks drivers before hiring them. Sometimes this isn't enough, and Uber appreciates feedback from customers.
There are a few different ways to report a driver on Uber. The method you choose will depend on the severity of the situation.
Leave a review
You can leave a review on Uber and give the driver a low star rating if you weren't happy with the service you received. Ensure you write a detailed review outlining the reason you're giving the driver a bad rating. Uber will be able to work to improve the company based on your feedback and may take disciplinary action against the driver.
If you want to report a driver and receive a reply or are looking for a refund, it will be best to email or phone Uber.
If you are really annoyed or upset with your Uber experience, you can email the customer support team. This will mean that you'll get a response from Uber, and the company will be able to help resolve the situation.
Phone Ubers Customer Service Team
For more serious situations, perhaps the driver was smoking, not abiding by the road rules, or texting while driving; it's best to phone Uber's customer service team. You can also contact the team by email, social media, or via live chat on the Uber app or website.
Uber also has a critical safety line which can be contacted 24/7. You can report a driver who has acted in the following ways.
After thousands of Uber customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Driver on Uber? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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