You can request a refund to your Uber gift card for your purchase if you requested a ride with Uber and the Uber driver canceled your ride or failed to arrive within the expected time. Here are the steps to request a refund to a gift card from Uber.
Go to Uber's website and click Help. Type your request into the search bar, then click Refunds from the search results.
When describing your reasons, use clear, concise language with no ambiguous phrases or misspellings. Don't be vague with your description! You're better off being overly specific than leaving things open to interpretation. Also, ensure you use the correct email address for the gift card account.
When it comes to dates and times, try to narrow down when exactly your issue occurred so that Uber can more easily track down any possible discrepancies if necessary. For example, on Monday at 8 a.m. or Thursday night around 10 p.m.
After selecting Refunds, you'll be taken to a page with a drop-down menu where you can choose your name or the name of someone else who has used your account.
Next, select which ride you purchased or redeemed and how much you spent on it (including tip). Uber will ask you what payment method you used for the purchase/redemption — debit card, credit card or PayPal account balance. Finally, enter notes that may help Uber resolve your issue before submitting.
Choose My Uber tab in the top-right corner of your page. This will take you to a summary of your account, including information about past trips and a list of all active gift cards, which you will find as Gift Card Balance.
Choose the reason that best describes why you want to request a refund from the following options: the ride canceled by the driver, the driver didn't arrive within minutes of the expected arrival time, or the driver canceled after accepting the trip request. You can select one or more reasons to submit. Uber will submit the reason as Other if you don't choose any.
Once you submit your request to Uber, the company will review it. You will receive a response. If you don't hear from Uber after submitting your request or if it does not approve of it, then contact its support directly with your query.
If you can't resolve your issue with Uber via email or live chat, you can escalate your request by clicking on the link in the confirmation email you received when submitting the refund request form. You will receive an email once Uber has reviewed your request and made a decision.
After thousands of Uber customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request a Refund to a Gift Card from Uber? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Uber in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request a Refund to a Gift Card from Uber? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.