How do I dispute an Uber charge?
A simple 8 step guide for solving this common Uber problem quickly and effectively by GetHuman
Email address on the account, Pin/Password on the account
Did you notice on your credit card statement that you have a charge from Uber that shouldn't be there or doesn't look right? Not to worry, we can help. Before we start make sure to take a couple of minutes to gather as much information about the charge as possible. Make sure to get the date, the amount of the charge, and start to formulate your reason why the charge is incorrect so that we can eaisly let Uber know.
Once you have you information let's get started by clicking on this link.
In the first box where it says "Do you have an issue with a trip?" click Yes
In the next box where it says "Are you experiencing an account issue?" click Yes
Then click "What Is Your Question About?" and click "My recent trip,".
In the box below that which says "Are you having an issue with payment?" click Yes.
Once you do that you will see a box below it to "Share details". Here is where we get to use all of that information we gathered in step 1 to let Uber know about this charge and why you need a refund. The key here is to be as specific as possible. We are trying to make this as easy as possible so that someone from Uber can understand the issue and look it up, and hopefully get you your money back to you in a timely manner. Go ahead and fill that box in with your information.
Before you get to the last box that asks you for your email address, take a minute to look over your submission so that everything is correct and that it reads easily. Once everything looks ok, enter your email address in the final box and click "Submit".
Categorized:GetHuman-josephi33 years ago
About this Step by Step Guide
After thousands of Uber customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I dispute an Uber charge?; I choose uber pool and was matched with a rider and was still charged the full fair instead of a split fair like uber pool says.; I received promo code from friend but when I enter it I can't use it; "account has been disabled for a prompt resolution."; Driver charged money even though there was no charge; i need to find a way to upload my vehicle inspection form. my scanner is not working and i though...... So we put together this guide to try to help. It has 8 step(s) to it. It takes an average of 109 minutes to get through these steps according to other users, including time spent working through each step and contacting Uber. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for Uber Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Uber that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I dispute an Uber charge? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.