How do I notify Uber about an incorrect or strange charge?

A simple 8 step guide for solving this common Uber problem quickly and effectively by GetHuman

Before we start make sure to take a couple of minutes to gather as much information about the charge as possible. Make sure to get the date, the amount of the charge, and start to formulate your reason why the charge is incorrect so that we can eaisly let Uber know. We only have one chance to let them know so let's make sure it counts!
When you are ready to get started click on this link.
A box will come up that says "Do you have an issue with a trip?" When you see that, click Yes
In the next screen where it says "Are you experiencing an account issue?" click Yes
Click "What Is Your Question About?" then click "My recent trip,".
In the box below that which says "Are you having an issue with payment?" click Yes.
After you do that you will see a box that says "Share details". This is where we want to tell Uber the details of the charge. Remember in step 1 when we gathered all of the relevant info? Now is the time to put that to good use. Go ahead and fill that box in with your information.
Take a minute to look over your submission just to make sure it's as accurate as possible. Once you decide that everything ok, enter your email address in the final box and click "Submit".
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Author: Adam • March 31st, 2017

About this Step by Step Guide

After thousands of Uber customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I notify Uber about an incorrect or strange charge?; I don't think I was ever paid the $** I was promised for attending a CPUC meeting in April and for speaking on behalf of Uber.; new to elders trip to Las Vegas **-**-** need info how to reach Uber and prices to Hilton Grand Vacations from airport; payment not updated and unable to take another ride; how do I use the mobile app. It asked for my location. I typed it in and then what happens?; We have payed *** on PAY TM, but when we trying to login we are unable to login, can you please help... So we put together this guide to try to help. It has 8 step(s) to it. It takes an average of 118 minutes to get through these steps according to other users, including time spent working through each step and contacting Uber. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Uber Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Uber that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I notify Uber about an incorrect or strange charge? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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