It has been a stressful day at work, and you can't wait to get home and nap it away. You had a long night out with your friends; all you need is an Uber to get you home and rest your head on the pillow. Well, such situations are, and they make us lose focus. In such instances, forgetting something in the Uber that takes you home is common. You panic after realizing you left your phone, laptop, purse, or something else in the Uber. Where do you start? You wonder. Well, at GetHuman we understand that such situations can leave you worried, frustrated, and disappointed. Recovering your item from the Uber is easy with these simple steps.
If you still have your phone with you, open the Uber app and scroll down to the Help icon. You will be able to locate the ride you have an issue with and select the "I lost an item option." The option of contact my driver will be made available. You will be directed to enter your phone and if you don't have access to your phone, use your friend's phone and enter their mobile number. The company will call the number entered and connect you with the driver who has your items. After communication with the driver, both of you will arrange on how you will get your things back. If the driver fails to pick the call, leave a voice message because they might be driving on the other end and describe the items lost and the best way the driver can contact you back.
If the driver takes time to return your item, please understand their schedule and exercise patience and you will have your things delivered to you. It is important to understand that Uber drivers do not take any responsibility for any items left in the vehicle. It's upon the customer to ensure to carry their things with them after the end of the ride to avoid inconveniencing the driver. The driver will help in the case of identified left items, but they do not guarantee to return the items immediately. As an Uber customer, it will cost you $15 for the Uber driver to return the forgotten item to you and the amount is paid directly to the driver who returns the item as an appreciation for them taking time to deliver the items back to the customer.
Remember, you can follow the same process using a desktop through the Uber website. The website provides the option of adding a phone number that Uber can use to contact you will retrieve your items without stress.
In case when the driver cannot be reached or fails to return the stuff after communicating, the customer is required to login to Uber using their account and contact customer care. Though they will try to help, it is not guaranteed that the item will be delivered back since another Uber rider might have taken it and the driver cannot be blamed.
Uber has offered riding services for years, and it understands that forgetting items after a ride is normal. The company has identified the everyday items recovered in their vehicles and has established the lost and found index in their website where people can read more. At the end of every ride, it is crucial to ensure you carry all your luggage with you. Keep track of what you have when getting in the ride and ensure to have the items with you when exiting. If you are a forgetful person, there is no shame in asking for help. It is not a crime to ask the Uber driver for help when leaving the ride to remind you to get all your items.
After thousands of Uber customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Left Something in My Uber? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Uber in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Left Something in My Uber? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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