Trying to pay for your Uber ride using an Uber gift card, and the balance won't load? Many factors can cause this. If your Uber gift card balance won't load, read on to find out what you can do to fix this problem.
The first thing you should do if your Uber gift card balance won't load is to check the expiration date on the back of your card. If it has expired, you will not be able to use it.
If you don't have enough money on your Uber gift card to cover the cost of your ride, you won't be able to use it. The best way to check is by checking the balance in the Uber app. If there isn't enough, then try topping up with another payment method.
Try using another payment method (e.g., credit/debit cards) instead of an Uber gift card.
Ensure you connect your phone to the internet. If a cellular connection is unavailable, check Wi-Fi and Bluetooth settings to see if you enabled them. If everything appears to be in order with connectivity, try restarting your phone and trying again.
If you have the most up-to-date version of the Uber app, but it still won't load your gift card balance, you might need to log out and then back into your account. To do this:
If your gift card number hasn't loaded, it may be because you enter it incorrectly. Follow the instructions and ensure you enter the right numbers.
Delete the Uber app from your phone by tapping and holding down on the app icon until it shakes and has a small X on it; click on this to delete the app and then reinstall it. Try turning off location services for Uber because sometimes this causes issues with loading balances, which can be very frustrating if it's not your fault. Ensure you restart your phone after turning off location services so that everything refreshes itself properly.
Contact Uber support if none of these steps work for you — Uber will try its best to help customers having problems loading gift card balances.
After thousands of Uber customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Uber Gift Card Balance Won’t Load? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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