What do I do if my Uber number is already in use when I never used it?
Uber has transformed the way we travel. It's a more affordable and convenient means of transport compared to the traditional taxi cab. Uber also came along with a bucket full of benefits, including low transportation costs, short wait times, ease of access, and excellent customer service. All you need to enjoy an Uber ride is a phone number and email address to open your account. But what do you do if your Uber number is already in use? Don't sweat it; follow the tips provided below.
Register new number
In case you are trying to sign in your Uber account and the feedback you keep receiving is Uber mobile in use, then there's a probability that someone is already using that number.
Another reason could be that you are using an old number. Therefore, you may have to register a new number to access the service. The following guideline can help you sort your issue;
Visit the official Uber page
Check the left side named 'for riders' and click
You'll be provided with other options
Locate and click on sign in
From the drop-down menu, check, and click on 'Uber number or email in use'
You will receive a dialogue box
Key in your details
Fill out all the relevant information
Click on the submit icon
Once you submit your details, check your email for further instructions from the Uber team
Follow through to fix your errors
Updating your number
You should update your Uber number frequently to prevent it from being rendered obsolete and to safeguard it from security threats. In case you're unsuccessful in updating your number, the tips highlighted below may guide you through.
Check the left side of your page for 'for riders'
Click on it
You should receive a drop-down menu, which offers you the option to identify and click on 'account and payment option.'
You'll receive a second drop-down menu; check and click on 'update my number or email.'
A dialogue box will appear on the screen
Key in your detail
Click on the 'submit icon.'
Wait for feedback from Uber, which should take less than 24 hours
Once you receive the email, follow the guidelines provided.
Contacting Uber support group
This is another alternative to resolving your 'Uber number in use' issue. However, before reaching out to the customer care agents, you need to have a valid email address and your uber account password.
Once you open the page, click on 'contact us.'
Locate and click on 'email.'
Key in your email address in the dialogue box.
Provide the city that you drove in the drop-down menu
Tap on the "what is your question about" section
Enter your issue in the dialogue box that appears
Provide a clear explanation of your problem
Send your complaint by clicking on the submit icon
Wait for feedback from Uber.
After thousands of Uber customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Uber Number Is Already in Use When I Never Used It? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Uber in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Uber Number Is Already in Use When I Never Used It? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.