You are not alone in this. There are many customers who are having the same problem. Lucky for you, I will help you sort it out. If Uber informs you that your Zip code is not valid, it means there is a reason.
First, it may mean that you need to re-enter your credit card on file or verified. Ensure that your log in information for the Uber account is valid. Go to your credit card on file and check the payment option on the menu. All the details of your credit card should be correct.
Ask for the CVV code found at the back of your credit/debit card and ensure you enter it correctly. The three digits allows you to authorize payments online.
Check the billing to ensure it's the same as your registered billing for the debit/credit card. Any inconsistency can bring problems. Go to your profile tab and edit the Zip Code. Re-enter the same information again.
Click on update profile and check if everything is not valid. Uber expects users to update their accounts with the correct Zip code. The information must align with what is on file and your debit/credit card details.
If any of this still didn't work, try deleting the information for the billing address and re-entering it afresh. Once you fill all the relevant information, click save and check if the problem is resolved.
Why Must I Use the Debit/Card Zip Code for Uber?
Zip code validation is expected to be in consistent with the one that exists in your debit/credit card. Therefore, if the Zip code check fails or deemed invalid, it's because what you have given doesn't match the one on the file at the bank.
The cardholder can experience this problem if you recently relocated. In this case, it takes the bank a while to correct the Zip code which is why your Uber sees it as invalid.
In case you haven't moved recently, you can opt to call the bank and confirm that your Zip code information on file is correct. The Zip code must match the one on your Uber billing address for that credit/debit card to be used or accepted.
If you receive the Zip code invalid error message, contact Uber customer support for clarification on what is wrong. You can contact customer support directly to learn more about the problem.
Why Must My Zip Code Match?
Selecting or adding a payment method allows you to request an Uber ride. This depends on the city, or location. Payment method can be in form of cash, credit/debit card or via PayPal. Once you arrive at your intended destination, Uber charges your payment method.
However, during the ride, you use your Uber app to check the intended payment method band swipe it and tapping the desired payment before your trip ends.
Can I Update My Zip Code Information on Uber?
Yes. It's good to update your zip code information to ensure that you have a smooth ride without any problems. You can edit the Zip code from your profile. Delete the incorrect details and enter the correct details to ensure that everything checks out. Besides, you can change your profile and card associated with the account by going through the settings and selecting profile.
After thousands of Uber customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If Uber Will Not Accept My Zip Code? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Uber if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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