What do I do if I try to scan my credit card with my Uber app and it is not working?

A simple 8 step guide for solving this common Uber problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Pin/Password on the account, Last 4 digits of credit card, Billing Address
Chances are there's an issue with the stability of the phone or your hand and the scanner isn't able to get a clear picture of your information. Not to worry, we can help walk you through this process to get it working again.
The first thing you will need to do is Delete the Uber app completely and start fresh.
Restart your device
Re-download the Uber app
Open the Uber app and sign back in to your account on the Uber app with your username and password
Try to scan your card again. This time, make sure to hold your hand very still, and make sure that you have placed the credit card down on a table or a very stable surface. Hold the phone steady to make sure that it gets a clear image of your credit card details.
Did that work? If so great, but if not, there's another way to manually input your credit card details. Under your profile menu, click Payment
Under Payment Methods, enter your credit card information and click save.
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Author:GetHuman-dukesj4 years ago

About this Step by Step Guide

After thousands of Uber customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: What do I do if I try to scan my credit card with my Uber app and it is not working?; I received promo code from friend but when I enter it I can't use it; "account has been disabled for a prompt resolution."; Driver charged money even though there was no charge; i need to find a way to upload my vehicle inspection form. my scanner is not working and i though...; How do i make it so uber can see my information to apply to lease a car... So we put together this guide to try to help. It has 8 step(s) to it. It takes an average of 115 minutes to get through these steps according to other users, including time spent working through each step and contacting Uber. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Uber Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Uber that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our What do I do if I try to scan my credit card with my Uber app and it is not working? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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