What do I do if Uber will not accept my zip code?

A simple 7 step guide for solving this common Uber problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password, Billing address on the account, Last 4 digits of the payment card
If Uber is telling you that your Zip Code is invalid there could be several reasons this is happening. F irst off it may be that your credit card on file needs to be re-entered of verified. Make sure you have your login information for your Uber app and login to your Uber account and go to your credit or debit card on file under the Payment options on the menu. Be sure you have all the card information correct.
Then check the CVV code which is the three digit code on the back of your credit or debit card and be sure you entered those three digits correctly.
Check your billing and make sure it is exactly the same as the billing registered to your credit or debit card
Go to the "Profile" Tab
Edit the Zip Code by entering it again
Click "Update Profile"
Did that work? If not, try deleting the information for your billing address completely, then re-entering all of the information again. Once you have all of the infomation entered again, click save and see if that solves the issue for you.
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Author:GetHuman-georger34 years ago

About this Step by Step Guide

After thousands of Uber customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: What do I do if Uber will not accept my zip code?; Hello i want to say that i got a problem in my uber i have * free rides my account is verified bu...; Unable to finish app for background check,in process of applying uber cant get process my driver...; can I use prepaid card for direct deposit; I didn't see where i put on the application where i put down who i was referred by. I do have th...; Hai. I paid the driver in cash for my last trip but my account shows the same as outstanding.plea...... So we put together this guide to try to help. It has 7 step(s) to it. It takes an average of 117 minutes to get through these steps according to other users, including time spent working through each step and contacting Uber. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Uber Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Uber that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our What do I do if Uber will not accept my zip code? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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