Uber: Why does my account say disabled?
A simple 9 step guide for solving this common Uber problem quickly and effectively by GetHuman
Before you get started, be sure you have: Email address on the account, Password
Your Uber account may be suspended for a number of different reasons. Once it is suspended, you'll be unable to sign into your account and request a ride.
There are a few reasons you Uber account may not be working:
If you are a passenger:
1. You were rated low via star ratings(if you fall below 4.6)
2. You have not updated the app
3. You have not updated your phone
4. You called Uber too many times and cancelled
5. There is a network outage
6. A driver reports you as inappropriate and did not follow passenger guidelines
You need to update your profile or email If you are a driver: 1. You were rated low via star ratings (if you fall below 4.6) 2. You have not given your account information 3. You have been inactive for more than 30 days 4. There is a network outage 5. A passenger reports you as inappropriate and did not driver safe 6.
You need to update your background or car info Options to fix this problem: 1. Delete the app and re-download it
3. Update the app and your phone
4. Email email@example.com
To re-enable your account, you will need to email to firstname.lastname@example.org with: 1. Copy of your photo ID in the same name as your account
2. Photo of the credit card on your account with only the last four digits and your full name showing
Set the subject of your email to "My account is suspended". Hopefully this helps- if not let me know and I can further assist you.
Author:The GetHuman TeamJanuary 15th, 2016
About this Step by Step Guide
After thousands of Uber customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Uber: Why does my account say disabled?; Hello i want to say that i got a problem in my uber i have * free rides my account is verified bu...; Unable to finish app for background check,in process of applying uber cant get process my driver...; can I use prepaid card for direct deposit; I didn't see where i put on the application where i put down who i was referred by. I do have th...; Hai. I paid the driver in cash for my last trip but my account shows the same as outstanding.plea...... So we put together this guide to try to help. It has 9 step(s) to it. It takes an average of 104 minutes to get through these steps according to other users, including time spent working through each step and contacting Uber. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for Uber Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Uber that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our Why does my account say disabled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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