Can I Get a Refund If Ubereats Takes Too Long?

If your UberEats delivery takes too long, you should first use the app to track the order. You can also find the courier's phone number and ask about the order. If the app says that the delivery should have arrived, you should report the issue to UberEats and ask for a refund.

Can I Get a Refund If UberEats Takes Too Long?

UberEats is an application that delivers food to your door from your favorite restaurant. You can receive an UberEats delivery no matter where you are as long as the app is available.

UberEats does try and make deliveries as efficient and as prompt as possible but there are times where deliveries may take too long. There are varying reasons why your UberEats delivery is taking too long.

Examples of reasons why your order may be taking long is if the restaurant is unusually busy, if you place a very large order, if there is a lot of traffic and if there are bad weather conditions.

If your order has taken too long to arrive, then you should check the UberEats app for the dasher's ETA. There is also the option to call the delivery person directly and ask them.

You can contact the dasher by doing the following:

  1. Launch the UberEats app.
  2. Access the screen with the map also known as the order tracking screen.
  3. Tap the phone icon under the dasher's photo. You will be presented with their phone number and you can then call or text them.

You can use the following process to check on the status of your UberEats order:

  1. Launch the UberEats app.
  2. Go to the bottom menu bar and tap the receipt icon.
  3. To select an order in progress, tap ‘Upcoming.'
  4. Tap on ‘Track' to view the status of your order.
  5. Check the description to see the complete status of the order.
  6. You should see the dasher on the order tracking screen and their location. They should be on their way to you.

If you have orders with multiple dashers, then you will be required to contact each of them separately.

If the app states that an order should have arrived but it never does, you should ask for a refund.

Requesting a Refund

You should note that if the dasher tried contacting you several times and you were the one responsible for not receiving the order, you will be charged for it. You also forfeit your chance of receiving a refund from UberEats.

UberEats will only refund orders with missing or incorrect items. There are several factors that UberEats will consider before approving any refund request.

Both merchants and customers can ask for a refund from UberEats. A customer can ask for a refund if their order was undelivered and did not receive the entire order.

The customer can also ask for a refund if part of or the entire order has incorrect components. The same goes if there are any items missing from the order.

For total refunds, you should receive a refund within one to two weeks of placing the order. On the other hand, partial refunds will be made and adjusted based on the severity of the issue.

Order error adjustments may include tax or VAT. However, you will be refunded the support costs such as delivery fees or Uber credits.

The process of requesting a refund from Uber involves contacting customer support and launching a complaint. You can do it in several ways.

If you are using the UberEats app, you can follow these steps:

  1. Launch the UberEats app.
  2. Tap on the profile tab.
  3. Tap ‘Help.'

You will then request a refund from UberEats customer support and they will help you accordingly.

You can also send UberEats customer service an email and ask them about refunding an order. You will find their email address here.

Calling UberEats customer service directly is another great way to ask for a refund. You will find their phone number here

Why Did GetHuman Write "Can I Get a Refund If Ubereats Takes Too Long?"?

After thousands of UberEATS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Can I Get a Refund If Ubereats Takes Too Long? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting UberEATS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for UberEATS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like UberEATS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Can I Get a Refund If Ubereats Takes Too Long? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 months ago
Updated 3 months ago
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Can I get a refund if UberEats takes too long?
Getting a refund if UberEats takes too long

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