How Do I Get a Refund for My UberEats Delivery?
UberEats is one of the most popular food delivery services in the world. You can access it via your web browser and the iOS or Android app.
UberEats will deliver food from a wide variety of restaurants, hotels and even food trucks. Couriers can deliver the food on foot, a bike, car or scooter.
An UberEats delivery will generally reach you in perfect order. However, there are times when mistakes happen causing you to ask a refund from the company.
Before you begin your refund request, you should read and comprehend UberEats refund policy.
UberEats Refund Policy
To receive a refund from UberEats is a massive challenge. You will have to ensure that you violate none of their refund policies.
One policy is that UberEats orders can only be cancelled before the order is prepared. Therefore, if you want to cancel your order and receive a refund, you will have to do it fast.
You can also receive a refund from UberEats for mistakes made by the restaurant or by the delivery person. Mistakes may include missing items, incorrect items, incorrect orders and deliveries that take too long to arrive.
If your order has missing items or is incorrect, you have seven days to report it to UberEats if you want a refund. It may take up to three weeks for you to receive a refund from UberEats.
Another policy is that you have to cancel an order for you to receive a refund. You cannot simply contact UberEats with a complaint and file a refund request.
The process of cancelling your order on the UberEats app is as follows:
You can also cancel the order if you use the Uber app to order food. The process involves the following steps:
Requesting Refund from UberEats
If you want to receive a refund from UberEats, then you have to report the problem. You can do so reporting missing items or incorrect orders via the UberEats website.
The process involves the following steps:
You will receive an email response from UberEats about how you can receive your refund.
You can contact UberEats customer support and file a request for a refund. There are several ways through which you can contact them.
You should ensure that you have all the necessary details before you contact them. These will include details like order numbers and account information.
You will find UberEats customer support contact information here.
After thousands of UberEATS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund for My Ubereats Delivery? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting UberEATS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like UberEATS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund for My Ubereats Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.