How do I get a refund on my Uber Eats order?

If your order was late, or cold, or if it never arrived, you are entitled to a refund from Uber Eats. Follow this step by step guide to make sure your request is filed as quickly as possible.

We all love the modern convenience of ordering food straight to our doors but sometimes unpredictable circumstances happen in life and its nothing to be ashamed of. If you find yourself in a situation where you've ordered food from Uber Eats and need to cancel, don't panic, we've got you covered. Read on for steps you can take to recoup all or some of your precious hard earned money.

If you immediately decide to cancel your order, you may be in luck. The restaurant you ordered from might not have even gotten the order yet, if this is you, don't delay! See the detailed steps to cancel below, you might still have time to cancel for a full or partial refund.

If you've been mulling over your order for a while and are having buyers remorse but maybe enough time has elapsed for the restaurant to only see the order, you may still be able to get a partial refund. You'll likely be refunded for the delivery charge alone, restaurants would be hesitant to refund you for food that has already begun preparation.

At any rate, if you're canceling before the Uber Eats driver has possession of the food, you will likely get a refund. If not, you probably won't be able to cancel, unfortunately. Uber Eats likely will not reimburse you if you cancel last minute, as the driver has begun his or her route, it would be unfair to cancel at this point.

If you've exhausted your options or your app isn't working, you can consult our customer service directory page here for more information:

Steps to cancel your Uber Eats order:

1. Open your Uber Eats app on your smartphone, tablet or device.

2. Find and press the orders icon on the app.

3. Select the order you wish to cancel, this will expand the information about your order and your order status.

4. Select the "Cancel Order" button. If you do not see this option, visit our directory page here to help assist you further:

5. Once you've selected the option to cancel your order, you will be asked to cancel the delivery. Confirm the cancellation request by pressing "Cancel Delivery."

How do I get a refund on my Uber Eats order?

Why Did GetHuman Write "How do I get a refund on my Uber Eats order?"?

After thousands of UberEATS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get a refund on my Uber Eats order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting UberEATS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for UberEATS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like UberEATS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get a refund on my Uber Eats order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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