How do I get a refund on my Uber Eats order?

In a nutshell: Uber Eats allows customers to request refunds for orders with issues such as food quality or damage. To start the refund process, log into your account on the website, select the order with the problem, and choose

Mar 13, 2024

Introduction

Uber Eats is an American platform facilitating online meal ordering and delivery. Although the company does well in delivering its services, sometimes errors may result and you may want to get a refund on your order. Uber Eats offers refunds; however, your eligibility is determined by certain conditions. If the restaurant or the delivery person is responsible for the error, you’re more likely to get a refund. Here’s the refund request process on Uber Eats.

Visit the Uber Eats Website

To begin the process, start by visiting the Uber Eats website. Enter the URL “ubereats.com” in your browser to open the company homepage.

How do I get a refund on my Uber Eats order? (Step 1)

Log Into Your Account

Once on the company homepage, click “Log In” to open the account sign-in page.

How do I get a refund on my Uber Eats order? (Step 2)

Enter Your Sign-In Information

On the next page, the platform opens a new section where you can sign into your account using your mobile number. Enter the phone number and click “Continue.” Alternatively, you can use an email address.

How do I get a refund on my Uber Eats order? (Step 3)

Open the Menu Bar

After a successful login, navigate to the top left corner of your account dashboard and click the menu icon.

How do I get a refund on my Uber Eats order? (Step 4)

Click “Help”

The menu button reveals more items, including your account profile, orders, promotions, wallet, and more. Click “Help” to proceed.

Select Your Order

Clicking the “Help” button opens the help section, which includes a list of your orders and their completion dates. The order details include the number of items you ordered and the name of the restaurant you ordered from. Check the list and select the order that you have an issue with and would like a refund.

How do I get a refund on my Uber Eats order? (Step 6)

Go to “Help With an Order”

After selecting your order, scroll to the bottom to access the “Help With and Order” section. Click “Past Order” to continue.

How do I get a refund on my Uber Eats order? (Step 7)

Click “Food Damage or Quality Issue”

The next page lists various problems that could occur with an order. Click “Food Damage or Quality Issue.”

How do I get a refund on my Uber Eats order? (Step 8)

Click “Entire Order”

In the next section, the platform inquires about the items that had issues with food quality or damage. You have two options to choose from: whether the entire order was problematic or certain items in the order had issues. Click “Entire Order” to request a refund for your whole order. Check the box on the side and click “Next.”

How do I get a refund on my Uber Eats order? (Step 9)

Describe the Issue

The platform further tries to obtain more information about the issue with your order. You can request a refund for damaged packaging, burnt food, unsatisfactory quantity, and more. Click “Issue With Food Temperature.” This most likely implies that the order arrived late and cooled down, making it uncomfortable to eat. If you prefer any other reason from the list, select it and click “Next.” Now, you have to wait for five minutes or more for feedback from the company or your refund.

How do I get a refund on my Uber Eats order? (Step 10)

Contact the Support Team

Uber Eats provides customer support to handle all your queries during the process. If you get stuck, contact customer support. Go to the bottom of your account dashboard and click “Get Help.”

How do I get a refund on my Uber Eats order? (Step 11)

Conclusion

Uber Eats provides an automated confirmation after you submit a refund request. Depending on the complexity of the issue, the review process may take up to 3 business days or longer. After processing your refund, you will receive it as a direct refund or as Uber Eats credits. To ensure a smooth refund process, get proof of the issue your order has.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I get a refund on my Uber Eats order?

Why does GetHuman Write How-to Guides for Uber EATS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Uber EATS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get a refund on my Uber Eats order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Uber EATS

Asked 5 years ago
Updated 5 days ago
Viewed 1,233,665 times
Uber EATS
customer complaint
uber eats refund
uber eats phone number
uber eats order issues
Refund
Refund
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!