If your UberEats app is giving you trouble, there are a few simple steps you can take to try to fix it.
Close out the app fully (this step will vary depending on your type of phone).
For an iPhone, you double click on your home button and swipe up to close out all of your open apps.
For an android, you can close your background apps by launching the recent applications menu. Find the app you want to close on the list, tap and hold the app, swipe it to the right to close it.
Reopen the UberEats app and see if it is working correctly now.
Try logging out and then back into your account.
Open the app
In the bottom right corner, click on the person icon.
Click on your name at the top.
At the bottom of the screen, click 'Sign Out.'
You will be signed out. Wait two minutes before signing back in.
Enter your mobile number.
You may be prompted to enter a password that is texted to you.
Enter your password.
You are signed in. Now, see if the UberEats app is working correctly.
Try restarting your phone to see if that fixes the issue.
For an iPhone, hold down the power button and the volume button on the top right and left of your phone, at the same time. Slide the button that appears on the screen to power the phone off. Hold down the same buttons to restart your phone. Now, try opening the UberEats app again.
For Android phones, hold the power button and the volume buttons on the top of your phone, at the same time. A reboot menu appears, and you can select the option to restart your phone.
When your phone is restarted, reopen the UberEats app and see if it is working correctly now.
Check your phone to see if there is a pending software update, or if the UberEats app needs an update.
For iPhones: select 'Settings.' Go to 'General.' Go to 'Software Update.' If there is a red dot next to Software Update, then you have an update pending for your iPhone. Run the update, and afterward open up the UberEats app to see if it works.
For iPhones: Open your 'App Store.' Select 'Updates' at the bottom of your phone. If UberEats has an outstanding update needed, select it. Run the update, and afterward open up the UberEats app to see if it works.
For Androids: Open 'Settings' by selecting the gear icon found when you drag the notification panel down from the top of the home screen. Scroll to the bottom of the menu and tap 'About device' or 'System' depending on your phone's model. Tap 'System Update' to see if there are any updates available. Run the update, and afterward open up the UberEats app to see if it works.
For Androids: Open the Google Play Store app. Select 'Menu' and then 'My apps & games.' Apps with an available update are labeled 'Update.' If the UberEats app is one of the apps that requires an update, tap it. Afterward, open up the UberEats app to see if it works.
You can check Twitter to see if the UberEats app is down entirely.
View recent tweets to see if there are any outage issues. If there are outage issues for the app, UberEats will tweet when they are back online.
After thousands of UberEATS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I'm Having Trouble with My Ubereats App? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting UberEATS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like UberEATS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I'm Having Trouble with My Ubereats App? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.