What Do I Do If My Ubereats Delivery Is Missing?

If your UberEats delivery is missing entirely or missing some items, you should use the app to track the order. You should take a picture of the delivery if it is missing some items for evidence. If you can't ascertain the location of the order, you should contact UberEats customer support. You can contact them via the UberEats app, email, twitter and by phone.

What Do I Do If My UberEats Delivery Is Missing?

Getting food via delivery services is becoming common in today's world. One of the foremost food delivery services in the world is UberEats.

The service was founded in 2014 and has grown tremendously since then. Their service is just as good as their Uber app and has become renowned for it.

On the other hand, there are times when UberEats can make serious mistakes. One such mistake is your order is missing certain components or missing entirely.

If you do not receive your order from UberEats, you might be frustrated and wondering what you might do. There are several courses of action that you might take.

Refund Policy

If you want to get a refund for your missing delivery, you should let UberEats know. However, you should first read UberEats refund policy which is very straightforward.

Once you understand the refund policy, you can proceed to ask for a refund. In some cases, you can make another order.

Take a Picture

One thing you should do is to take a picture of the order that is if it is missing several items. Taking a picture of the delivery will be conclusive evidence of the items that were missing.

Taking a picture does not apply if your order did not arrive at all. After you have taken the picture, you can proceed to contact UberEats.

Contact UberEats

You should notify UberEats as soon as possible about your missing delivery. In most cases, you will receive a refund but in some, UberEats might try and rectify the order.

UberEats takes missing orders and missing items from the order very seriously. They will try and fix the issue meaning getting you the right order. The time it will take to do so will often depend on the courier and the restaurant from which the delivery is being made.

If your order is missing items or missing completely, you should file a complaint with UberEats. You can do so using the following process:

  1. Open the UberEats website or mobile app.
  2. Sign in to your account if you are not already logged in.
  3. Click or tap ‘Uber Help' and you will be redirected to their Help page.
  4. Go to ‘Help with an Order.'
  5. You will be asked to describe what was the issue with the order which in this case is a missing delivery or missing items.
  6. You will then be asked to add a picture of the order which is optional.
  7. You will be prompted to submit other details while filling the form. When done, click or tap ‘Submit.'

You can contact UberEats customer service in several ways to let them know that your delivery is missing. The UberEats app is the best option because it has a link to live support from UberEats customer support agents.

Using the UberEats app is the best option for orders that are in progress. It is a fast and efficient way to notify them of a missing order.

You can also use Twitter to notify UberEats customer support of your missing delivery. However, Twitter is not the fastest or most effective way for you to contact UberEats customer support.

Sending UberEats customer support an email is a fantastic way to apprise them of the situation of a missing order. You will be sure that your message will be received. You should expect a reply within a few hours at most. You can find the UberEats email address here.

The best option to notify UberEats of a missing delivery is to call them directly. It is an especially swift and convenient avenue for those who prefer talking to live people. You can find the UberEats customer support phone number here

Why Did GetHuman Write "What Do I Do If My Ubereats Delivery Is Missing?"?

After thousands of UberEATS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Ubereats Delivery Is Missing? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting UberEATS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for UberEATS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like UberEATS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Ubereats Delivery Is Missing? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 years ago
Viewed 171,221 times
What do I do if my UberEats delivery is missing?
Missing UberEats delivery

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