The UberEATS App is a great way to have your favorite restaurants delivered straight to your home or place of work. However, as awesome as food delivery at the click of a button feels, at times things do not go as expected. Something's bound to occur occasionally with the large number of orders processed by UberEATS on a daily basis.
Sometimes you can receive a wrong food order. When that happens, you will need to contact the UberEATS customer service to ask about the status of your actual order or to ask for a refund. There are several ways in which you can contact UberEATS customer service.
Use the UberEATS App
To contact the Uber live support specialists you should:
While using the UberEATS app you'll be required to take a photo of the exact dish you received that was wrong. This can help to lessen the amount of time required to fix a problem as the photo provides clear proof.
Contact Them via Phone
Getting a wrong order is a problem that needs you to converse with a real person. To talk to UberEATS customer service representatives just give them a call using their local phone number relevant to your jurisdiction. You might have to hold for a while, but in many cases you will be able to talk to somebody in no time. Assuming that you are calling them from the mobile phone number you have registered with your UberEATS account, you will not need to verify any extra information other than your name and the details of your order.
Use the UberEATS Help Page
This isn't a way to contact the customer service directly, but it is a good starting point.
If you prefer to contact them by sending a private message, you can send UberEATS an email. Ensure that you follow security practices and do not send sensitive information like your credit card number or password. The UberEATS support representatives will never ask you for such details.
You can also contact UberEATS customer support via Twitter to notify them of a wrong order. UberEATS doesn't have a specific Twitter handle; therefore you should direct your questions to the general Twitter account for Uber support. You can also check out that account for any updates on problems and changes to the UberEATS Android or iOS app.
What Happens Next?
Most times UberEATS takes the matter of incorrect or missing orders seriously, and they'll work fast to fix any issues with your order. The amount of time taken to fix the issue depends on the restaurant and the driver.
In many cases, a new order is placed to have the wrong food replaced, this will not cost you any additional delivery charges, and it will be delivered directly to your door. However, UberEATS and the restaurant involved can decide to simply issue a refund. You will be informed about which option has been chosen via email or the UberEATS app.
When an order is incorrect or missing some items, UberEATS refunds customers on behalf of the restaurant. You will be refunded the whole buying price including the tax and the delivery fee.
After thousands of UberEATS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if my UberEATS order is wrong? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting UberEATS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like UberEATS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my UberEATS order is wrong? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.