How Do I Contact Ubisoft Customer Support?

Ubisoft is one of the best, if not the best, gamer developer, distributor, and publisher. Suppose you have any issue that you need to bring to the attention of Ubisoft. In that case, you can reach the Ubisoft customer service through a phone call, e-mail, online forums, live chat, and social media handles on Twitter and Facebook.

Ubisoft is a video game developer, publisher, and distributor company. Their services include games development and online video games such as Far Cry 1, Watchdogs 2, and Assassin's Creed 4: Black Flag. Since its establishment, Ubisoft has acquired over 10,000 employees to provide the best gaming experience. They have developers and other employees dedicated to delivering the best gaming experience to customers. As a gamer, you may want to contact Ubisoft customer service over various such for product purchase or game-related questions. This article will provide information on how you contact Ubisoft customer service.

Live Chat

The chat feature is your best option to contact Ubisoft customer service. Since it's more personal, you can get all the necessary information regarding your concerns about the products or services of Ubisoft. You don't need to wait for hours on live chat support because they are online 24/7 and 365 days a year. Live chat support is good for basic questions and concerns.

Online Forums

Ubisoft forums are available online. You can visit their official forum link to register for free on Ubisoft forums and interact with other gamers on the same platform. Most of the information you need will be answered by fellow members or by Ubisoft moderators who are also active in moderating this community. The best part about using online forums is getting a reprieve from the customer service reps trying to fit questions into a specific structure. You can ask about your concerns and receive direct, short answers. Other members on the forum can also help you with games developed by Ubisoft.

Direct Phone Call

Contacting Ubisoft customer support by phone is also an option. The number provided on the website may not always be operational, and you will need to try and call them up again and again until you get through. In most cases, people call the customer support desk due to product replacement or refund issues.

Email Support

Ubisoft customer service has an e-mail support system where you can submit your questions or concerns through the official Ubisoft contact us web page. There's a good chance that your issue will be answered within 2 to 3 business days, depending on how complex it is. The e-mail support system allows for more in-depth questions, and you will have a chance to get a better, more thorough description of your issue.

Online Contact Form

The contact form is ideal for customers with complicated issues involving billing, products, or other services Ubisoft provides. It's best if you have been referred to the online contact form by a customer service staff member. If your questions fall outside the scope of simple issues with product registration, warranty, etc., you can use the contact form.


Ubisoft has its own Facebook page. This is the best option if you want to get quick updates regarding Ubisoft news, new releases, and other announcements regarding your favorite games. It's possible to post questions or concerns on this page but keep in mind that fans, not Ubisoft staff members, will answer it. The comments section can provide a solution to your problem or a link to another page with details regarding your issue.


Ubisoft also has a Twitter account. This option is best suited for those who would like to receive information on upcoming new games and news from Ubisoft as soon as possible. You can ask questions about new releases via Ubisoft's official Twitter but make sure you have a good description of your question since fans, not customer service reps, will answer it.

Why Did GetHuman Write "How Do I Contact Ubisoft Customer Support?"?

After thousands of Ubisoft customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Contact Ubisoft Customer Support? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ubisoft if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Ubisoft Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Ubisoft in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Contact Ubisoft Customer Support? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 10 months ago
Updated 10 months ago
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Ubisoft customer care contact options
How can you reach Ubisoft customer service?

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