There are a number of reasons why you might want to cancel your account with Ubisoft. You may have played all the games there that you wish to play. Your friends may have started gaming elsewhere and want you to join them. If you just want to stop receiving notifications and ads from Ubisoft, there is an alternative to closing your account, described below. If you have decided that the time has come for you to fully close your Ubisoft account then just follow these instructions here.
Closing Your Ubisoft Account
At this point, your account is technically suspended, not closed, and it will remain in this state for the next 30 days. The purpose of this waiting period is to give you a chance to change your mind without losing all of the information you have in your account, including your Game Status information and Saves. If you want to change you mind any time in the next 30 days then find the email that Ubisoft sent you when you closed your account and click on the link it contains. This will restore your account to the Open status. If you have lost access to the email account, you can still cancel your closure by contacting Ubisoft directly. You can find the contact information here.
Alternative to Closing Your Account
If you just want to stop getting notifications and ads from Ubisoft but are not yet sure you want to go as far as deleting your Game Status and Save data, then just follow these instructions.
If you had an unexpected problem carrying out either set of instructions, you can contact Ubisoft's customer support for help. They have phone and online help desk options. Their contact information can be found here.
After thousands of Ubisoft customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Delete My Ubisoft Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ubisoft if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Ubisoft in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Delete My Ubisoft Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies