How Do I Transfer a Game to My Other Ubisoft Account?
You can transfer a game from one Ubisoft account to another and use Ubisoft games on multiple accounts through your Uplay service. Should you need to transfer a game from one account to another, there are some steps you'll need to take.
Log Into the Ubisoft Account
To transfer your game from one Ubisoft account to another, you'll first need to log into the Ubisoft Account where your game is currently registered.
Account Information Page
Go to the Account Information page and follow these steps:
- On the left side of the Uplay desktop client, click on My Account.
- You will see your account page.
- Navigate down and select Transfer Game.
Click on the Game You Wish To Transfer
In the Uplay PC client, perform the following steps:
- Click on the Games tab.
- Scroll down to the list of games.
- Then click on the game you wish to transfer.
Click Transfer
Ubisoft advises keeping the same Uplay account active on the website and in-game, as this is useful when transferring your game. Follow these steps to do so:
- You can click the Transfer button.
- You'll receive an email from Ubisoft confirming your choice.
- Enter your new Ubisoft Account email address, then click Accept transfer.
- Enter your new Ubisoft Account email address.
- Click Accept transfer.
Receives an Email Message
After completing all the steps above, you will receive an email from Ubisoft with further instructions on transferring your game. If you don't receive this email within 24 hours of completing the transfer process, contact Ubisoft Support for assistance.
Ubisoft Game Transfer Request
Click the Accept Transfer button in the Ubisoft Game Transfer Request email to accept the transfer. Once you confirm the transfer using the link in that email, log back into Uplay. When you purchase a game on Uplay, it comes with an account attached to your computer.
If this is the first time you've played that game, it's tied to your computer's hardware — installing that game on another PC or Mac won't work.
Click Accept Transfer
To transfer a game to your other Ubisoft account, follow these steps:
- Click on Ubisoft Game Transfer Request under My Account section on the top right of the page.
- Follow the instructions and accept your transfer.
You Will Receive Another Confirmation Email
To complete the process, Ubisoft will send you an email containing a link to confirm your account.
- Go to the Ubisoft Account website and click Go to My Account.
- You will be redirected to a confirmation screen and receive another email from Ubisoft.
- Click on the link in your email to confirm your account.
Why Did GetHuman Write "How Do I Transfer a Game to My Other Ubisoft Account?"?
After thousands of Ubisoft customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Transfer a Game to My Other Ubisoft Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ubisoft if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
Why does GetHuman Write How-to Guides for Ubisoft Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Ubisoft in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Transfer a Game to My Other Ubisoft Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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