If you feel that you have been banned unfairly on Ubisoft, you can always dispute it. Ubisoft has been making attempts to clean up their community. The company has been banning players who use hate speech or language that may be considered as inconsiderate or discriminatory.
If you make an offense for the first time, you may be banned for 30 minutes. This temporary ban is meant to act as a warning. For second or third offenses, you may be banned for two hours. If you continue to violate the rules, your account is investigated and you may be banned permanently.
Ubisoft has a code of conduct that all players must observe. The code of conduct forbids users from using any language that may come off as threatening, vulgar, defamatory, abusive, illegal, dangerous, racist, obscene, harassing, or hateful.
Temporary Bans in Siege Six
You may get a temporary ban if a player team kills too many times. If you continue to make the same mistake, your account may be banned permanently. For the first offense, you may be banned from matchmaking for 30 minutes. For your second offense, you will be banned from matchmaking for an hour. You will be banned for two hours for the third offense and 24 hours for your fourth offense. If you continue to make the offense, you may be banned from matchmaking for a week.
Note that the length of your suspension may vary as Ubisoft sees fit. If you continue to make the offense, your account will be banned permanently. Ubisoft has the right to take disciplinary action against your account as they see fit. If it gets to that point, it may be impossible for you to dispute your claim. There isn't much that the customer support team can do for you.
Disconnection from the Game
If you disconnect from a game, your account will be banned temporarily. Ubisoft does this to make sure that other players continue to enjoy the game. You may also get a Renown or Rank penalty.
Disputing a Temporary Ban
Unfortunately, it is not possible to dispute a temporary ban on Ubisoft even if you have evidence that you have been banned unfairly. You must wait for the period of your ban to pass and you can continue using your account.
Disputing a Permanent Ban
If you have been banned permanently, you must contact the customer support team to make your appeal. Try to explain your situation and provide evidence where possible. The customer care representatives will help you. On the customer support page, scroll to the bottom and open a ticket. You will be able to contact the staff directly.
There are lots of ways to contact Ubisoft and ask them to help you appeal a ban. If you contact them by phone, you may speak to a representative. Keep an open mind as your request may not always be successful. When speaking to the representative, use polite language and try to express yourself in language that shows you expect responsibility. The average wait time when you call is 23 minutes.
Live Chat is another great way to seek support from Ubisoft. To get help from agents, you have to log in to Ubisoft. Go to the option 'My questions' and enter your question. Enter the important details and then submit it. The option for live chat will appear and you can get the help you need. On live chat, you should get help in less than 15 minutes. Live chat is only available on the official working hours. You can use the option from Monday to Friday between 9 am and midnight. On Saturday and Sunday, you can get help from noon to 9 pm EST.
The help desk is a great platform to seek help with your problem too. You may start a conversation or follow the existing tips. You may also appeal a ban from Ubisoft through their Facebook/messenger. Note that Ubisoft does not offer support on Twitter or email.
After thousands of Ubisoft customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I appeal a ban from Ubisoft? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ubisoft if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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