Games are meant to help you unwind and, or have fun with your friends. It is therefore not enjoyable if the game is not running smoothly or won't play. If you are having issues with your game, here are a few quick fixes you can try before contacting Ubisoft:
I Can't Connect to Ubisoft Servers
You need to ensure that your connection issues are not due to a problem within your system. Here are a few things to do to try to resolve your connectivity issues:
Make Sure Your Software Is Fine
If your software has an issue, your game may not run properly. Make sure that you have updated your Windows Firewall and any firmware that you are using. If this doesn't work, you can temporarily disable any anti-virus that you are using and VPN and ICS connections.
Check That You Do Not Have Too Many Applications Running in the Background
Ubisoft games usually require a lot of memory to run and sometimes, dependent on the kind of computer you are using, running a lot of applications at the same time may cause your game to slow down.
The last resort would be to ensure that your local network administrator has not placed any restrictions that may not allow you to access Ubisoft games.
If all of the above options do not work, you can go ahead and contact Ubisoft directly for further assistance. Here is how you can reach them:
Fill out a Form
Get Someone from Ubisoft to Help You Out
If you do not find someone who is facing the same problem as you are, you can use the "Ask a Question" feature on the website. On the left side of the company's website, click on the option "My Question." On the choices displayed, select "Ask a Question," You will be prompted to fill out a form. The form asks for your product, the particular game in question, an explanation, and an option for uploading a picture for better clarity. This feature allows you to get personal assistance from the Ubisoft team. Most requests get responses after three business days.
Find Other Users with Similar Problems
Call Customer Care at Ubisoft
You can also directly call the Ubisoft team. When calling the team, you should ensure that you have access to the gaming system that has a problem. Phone services are available from Monday to Friday from 9 am to 9 pm, except for holidays. Calling is also free of charge, except for very long distances.
You can also reach Ubisoft by mail. Otherwise, following these steps should help you contact Ubisoft about a problem with your game.
After thousands of Ubisoft customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I contact Ubisoft about a problem with my game? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ubisoft if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Ubisoft in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I contact Ubisoft about a problem with my game? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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