If you notice that some items are missing from your Ubisoft account, you should contact the Ubisoft customer support team for help. After purchasing your items, they should show up immediately. If you redeem items, they should show in your Ubisoft account. If they do not, try restarting your device and then restarting your device. This is usually enough to fix the problem.
If You Cannot Find Your Extra Content In-Game
After you have redeemed your bonus content, the items should appear in your game. Some of the content may include ULC Content, Year 1 Pass, and Pre-order bonus. If any of your items are missing, there are a few ways to identify the cause of your problem. they include the following;
1. Make sure that your attempt to redeem your content was successful. If you do not see some of it, it may be because the process was not successful. Make sure that you entered your codes correctly.
2. Try to download and install the items manually. You may need to do this for some items. The process verifies depending on whether you are using Xbox One, PS4, or PC.
3. Check and ensure that the items you are looking for are available for you to access in-game.
If you are still unable to find your missing items, it may e time to seek help from the customer support team. When contacting them, ensure that you have all the relevant details. This includes; the edition that you purchased, the exact content that is missing, and the pack that you redeemed. You should be willing to provide any other information that they may want.
When submitting your complaint, be sure to attach a copy of your purchase receipt, your ticket receipt, and screenshots showing the missing items. The support team will help you investigate and establish the cause of your problem.
Reporting the Problem to Ubisoft
There are plenty of ways to contact Ubisoft if your items are missing. One of the best was to reach them is by phone. You will be connected with a representative in less than 30 minutes. When speaking to the representative, be as polite and collaborative as you can. It is wise o have all your information ready before calling them. The support team is available on the phone from 12 am to 12 pm every day from Monday to Friday.
Another great way to ask for help from Ubisoft is through Live Chat. Log in to your Ubisoft account and go to the option 'My Questions.' Ask your question and wait for a response. When sending in your question, ensure that you have filed in all the important details. You may only use live chat during the official Ubisoft office hours. The average wait tie when seeking help through Live Chat is 13 minutes. You may use the service from 9 am to midnight from Monday to Friday.
The help desk is another great way to seek help. It is a suitable platform to seek help if you are willing to wait. The average wait time is 40 hours. On the help desk, you will find lots of targeted tips and reminders from Ubisoft. You also get the chance to interact with other Ubisoft customers.
You may ask for help from Ubisoft on their Facebook messenger. While this may not be the ideal platform if you want immediate help, it is private and effective. You may get a response in an average of 38 hours. Send them a message with lots of detail about your problem. Ubisoft does not offer support on email or Twitter.
After thousands of Ubisoft customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if there are missing Items in my Ubisoft account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ubisoft if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Ubisoft in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if there are missing Items in my Ubisoft account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.