Ubisoft: What have I not received my Division beta key?

A simple 2 step guide for solving this common Ubisoft problem quickly and effectively by GetHuman

1
Ubisoft is currently down and they are releasing codes very slowly. If you have a twitter, you can tweet @ubisoft to inform them that you haven't received a your key.
2
If you do not have Twitter try contacting support here - http://tomclancy-thedivision.ubi.com/game/en-US/beta/
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Author: BenF • January 28th, 2016

About this Step by Step Guide

After thousands of Ubisoft customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Ubisoft: What have I not received my Division beta key?; i did not recive the skins promised with purchace of the rainbow six sige season pass.; My division underground unlock mission is not appearing; My Uplay wont start up, just says "Looking for patches" or "Loading profile" forever, same with Rainbow Six Siege; The division ps* I own the season pass I cannot access the underground expansion; I can't connect to rainbow * siege. Whenever it says "joining Squad" I get error code (*-*X****C***).... So we put together this guide to try to help. It has 2 step(s) to it. It takes an average of 18 minutes to get through these steps according to other users, including time spent working through each step and contacting Ubisoft. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Ubisoft Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Ubisoft that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our What have I not received my Division beta key? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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