Ubisoft: the division troubleshooting

A simple 3 step guide for solving this common Ubisoft problem quickly and effectively by GetHuman

1
Hi there, Get Human suggests you try the following:
2
Turn off Vsync.
Use fullscreen instead of windowed/borderless.
Update your graphics card drivers.
Avoid unnecessary crowds in the Dark Zone.
After respawning, wait for the world around you to load fully before running off.
3
Make sure that you meet the minimum system requirements and that you have the latest graphic card drivers up to date.
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Author: GetHuman-emily3 • April 11th, 2016

About this Step by Step Guide

After thousands of Ubisoft customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Ubisoft: the division troubleshooting; Why do I keep getting kicked from my game; I'm having a problem on the Division. I can't make my tech ***%; Season pass purchased from origin for Tom Clancy's the division does not seem to show in uplay; What just dance game game has R Kelly step in the name of love; cant log in to trials fusion ubisoft servers... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 17 minutes to get through these steps according to other users, including time spent working through each step and contacting Ubisoft. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Ubisoft Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Ubisoft that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our the division troubleshooting guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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