If you log in to your Udemy account and find that one of your courses is missing, there are steps you can take to retrieve it. However, you will need to follow a few steps to determine why the account is missing and then take steps to retrieve it.
Call Udemy Customer Service
Call Udemy customer service and let the agent know that one of your courses is missing. The agent will ask for identifying information to find your account and look into why your account is missing. The Udemy agent may ask questions about your payment information as well as other important details to determine why the course is missing and what you can do to reinstate it.
Are You Using Multiple Email Accounts?
If you are using multiple email accounts this may create problems for you. If your course is missing and you have been using multiple email accounts, this could be the reason. Use one account for your Udemy course. If this is the reason for your missing account simply call Udemy customer service and explain the issue. They should be able to verify and correct your missing course issue if this is the problem.
Update Your Payment Status
YOU should also ensure that your payment status has been updated. If there is a problem with your payment or they haven't received payment, this may result in a missing course. Make sure your payment status is up to date. If it's not, you can call Udemy customer service and let them know that your payment status needs to be updated or has been updated. This should help to resolve the issue with your missing course.
Use Supporting Information
Last but not least, make sure you have proof that you purchased the course in addition to any other supporting information. This information should help to resolve your issue quickly and help you to get your course reinstated. Call Udemy customer service and tell them that your course is missing. Provide supporting information and follow any directions they give you regarding reinstating your course.
After thousands of Udemy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Back My Missing Udemy Course? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Udemy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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