How Do I Get a Refund from Udemy?

Udemy offers you access to several high-quality courses and engaging content. You may use these courses to advance in your career or learn new skills. If you are not satisfied with a course, you have the option to claim a refund. There are several methods to raise a refund request. Users can either contact the customer support team or claim refunds through the website, course player or mobile site.

Udemy is a reputed online learning platform that offers over 155,000 courses in over 65 languages. The company helps you gain access to the latest, most relevant content related to your field of interest or profession. The platform currently hosts over 40 million learners and 56,000 instructors.

While several free courses are available on the platform, users will have to make a payment for other courses. You may use payments methods like PayPal to pay for the course you choose.

You may claim a discount if you no longer want to continue with the course. The platform offers full refunds if you are not satisfied with the course content if the course timings are not convenient, or in case of other unanticipated circumstances. There are several methods to claim a refund from Udemy.

From Your Purchase History

You may claim a refund from Udemy through the official website. The website provides a detailed list of courses, plans and resources that the company offers. You may browse through customer stories or study the learning engagement stats through the website. Perform the following steps to claim a refund through the website:

  1. Visit the official website and log in using your Udemy log in details
  2. Go to your "Purchase History" section and find the course for which you wish to claim a refund
  3. If you purchased the course through a shopping cart transaction, you might have to expand the shopping cart by clicking on "View all courses"
  4. Click on the "Request Refund" tab below the course title
  5. The Udemy website will now ask you to select the preferred "Refund method"
  6. You may either select your original payment method or request a refund in the form of course credits
  7. Provide the relevant reason for claiming the course refund and give a short description for your selected reason
  8. If you select the "Partial refund" option, you may have to provide relevant reasons for price adjustment
  9. Click on the ‘Submit" button

Through the Course Player

Learners who access the learning platform on their desktops and laptops can claim a refund through the course player.

  1. Open the course player and click on the "My Learning" tab
  2. Click on the menu on the top-right corner of the screen
  3. Select the " Request a Refund" option
  4. Select the reason for the refund and enter a short description
  5. Choose the "Full Refund" option or "Partial Refund" option
  6. Click on the "Submit" button

Through the Mobile Site

Users can request a refund through the mobile site. You will first have to log in through the mobile browser to access your purchase history page. You may select the relevant course and choose the appropriate discount method. You may also check the status of your request through the "Purchase History" section of the mobile site or the desktop site.

Contact the Customer Support Team

You may contact Udemy's customer service team online or through the phone. The phone numbers and relevant contact details of the team are available on the GetHuman directory. The team will address your concerns, help you raise your course refund request, and help you track the status of your claim. You may visit the support center and put forward your refund request.

Why Did GetHuman Write "How Do I Get a Refund from Udemy?"?

After thousands of Udemy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Udemy? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Udemy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Udemy Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Udemy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Udemy? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Udemy money back
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