If you're a shopping lover, you've probably purchased items that you don't need and wished you had a way of returning them. This mostly happens during the promotional season, when most retailers sell their stock on sale. With low prices comes the urge to purchase more and more items. Black Friday is one such time that retailers offer slashed prices for their products. The event occurs the first Friday after Thanksgiving, and most companies take advantage of the season to entice customers and increase sales.
Under Armour is one company that participates in Black Friday. It's an American corporation that manufactures and sells sports, footwear, and casual apparel. To make the shopping process easy and seamless, the corporation allows consumers to purchase goods by gender, sport, size, accessory, or collection. But what if you buy an item and then decide later that you don't want it? What next?
The good thing about Under Armour is that it has a simple return process that you can use whenever you purchase an item and then change your mind about keeping it. Below are the details of how to go about the process.
The steps to take
Under Armour (UA) allows consumers to return items purchased from the UA app, underarmour.com, and UA brand house and factory. The process of returning an item from the Black Friday sale is free for the first 90 days after purchase, and you have the option of getting a refund or exchanging the item. Before returning an item, ensure that it's in pristine condition and has the original UA proof of purchase.
Here's how to send back items purchased via the UA app and UA.com:
For packing slips that included a return label, follow the instructions on the slip to commence and complete the return.
Alternatively, go to Under Armour's official web page and navigate to the return label page (ua.com/returnlabel). Print the free shipping return label to expedite the return process
If you require an exchange, mark your item for exchange at the return label page before printing your free return label. Tape it on your package and drop the item at the nearest FedEx location or post office
If you purchased items and didn't receive a packing slip or your packing slip doesn't have a return label, go to Under Armour's return label page and follow the on-screen directions to print a return authorization form and a free shipping return label.
Place the return approval form in the package and seal the return label outside the box.
Ensure to drop off the package at the nearest FedEx or post office.
For a refund, you should expect reimbursement at your original payment method after approximately 14 to 28 business days.
To return an item in-store:
Package the returned item and take it along with the original receipt to the UA Brand House or factory house
Alternatively, print a return label and form from ua.com/returnlabel, include the original receipt in the package, and ship the item via FedEx or post office
Your refund or exchange will be available 14-28 business days after receiving the returned item
After thousands of Under Armour customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Under Armour from Their Black Friday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Under Armour if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Under Armour in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Under Armour from Their Black Friday Sale? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.