If your flight is delayed, you can suffer some significant financial losses, especially if a missed connecting flight forces you to book an extra night at a hotel or miss reservations you had made at your destination. If a delayed flight on United Airlines has caused problems for you, you can sometimes seek compensation from United, depending on your circumstances.
For Flights That Originate in the EU
In America, there is no law requiring airlines to give passengers compensation for flights that have been delayed. The European Union is a different story. If your United Airlines flight took off anywhere in the EU then you are legally entitled to compensation even though United is not an EU airline. A flight delay of three hours or more means that you are owed from $300 to $400, if your flight's destination was an EU country. The exact amount of your compensation depends on the flight's distance. If your flight was headed outside of the EU, you are owed $360 in compensation, no matter what your original destination was.
United Airlines Delay Policy
United Airlines' policy on delayed flights is as follows:
If your flight did not originate in the EU, this is the policy that governs potential compensation. Actual compensation is entirely at the discretion of United Airlines.
How to Make the Refund Request
If you have any questions concerning your request for compensation, you can contact United Airlines' customer service for help. They have phone line, an online help desk, email support, Twitter support and Facebook support.
After thousands of United Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Compensated for My United Airlines Flight Being Delayed? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting United Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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