Like most airlines, United Airlines charges baggage fees. If you believe you are owed a refund for a baggage fee, you need to know if and how you can get it. Keep reading because this article will teach you what you need to know.
If you discovered that your bags had been damaged after you checked them, you may be able to get a refund for the baggage fee. However, before applying for a refund, you have to report the damage to United Airlines. Ideally, you should do this immediately after picking your bags up, while you are still at the airport. Find the Baggage Service Office, which should be located right next to the baggage claim area in most airports. Talk to a United Airlines representative and report the damage to them. Once the representative has examined your bags, you will be assigned a file number for your case. The airline will contact you with instructions after completing its investigation.
If you only noticed the damage after you got home from the airport, return to the airport and make a report, or call the Baggage Service Office within 24 hours of your arrival for domestic flights. That period extends to seven days for international flights.
If you want a refund for your baggage fees because of a canceled flight, follow these steps:
You can check your request status by following these steps:
If you have any questions about the baggage fees or need help with the refund request, you can get help from a United Airlines representative. You can talk to one by phone, on the help forum, or by email.
After thousands of United Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get My Money Back for a Baggage Fee That I Was Charged by United Airlines? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting United Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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