How Do I Get My Money Back for a Baggage Fee That I Was Charged by United Airlines?

If you believe that you are owed a refund of a baggage fee charged by United Airlines, you may be able to get it. If you want a refund because of damaged bags, you must file a report in person at the airport, as soon as possible after discovering the damage. If you want a refund because of a canceled flight, you can request one online.

Like most airlines, United Airlines charges baggage fees. If you believe you are owed a refund for a baggage fee, you need to know if and how you can get it. Keep reading because this article will teach you what you need to know.

Getting a Refund for Damaged Bags

If you discovered that your bags had been damaged after you checked them, you may be able to get a refund for the baggage fee. However, before applying for a refund, you have to report the damage to United Airlines. Ideally, you should do this immediately after picking your bags up, while you are still at the airport. Find the Baggage Service Office, which should be located right next to the baggage claim area in most airports. Talk to a United Airlines representative and report the damage to them. Once the representative has examined your bags, you will be assigned a file number for your case. The airline will contact you with instructions after completing its investigation.

If you only noticed the damage after you got home from the airport, return to the airport and make a report, or call the Baggage Service Office within 24 hours of your arrival for domestic flights. That period extends to seven days for international flights.

Getting a Refund for a Canceled Flight

If you want a refund for your baggage fees because of a canceled flight, follow these steps:

  1. Log into your United Airlines account.
  2. Go to the refund request page.https://www.united.com/en/us/refunds
  3. Click on the tab marked "Request a Refund."
  4. Either click on Add a Trip or Enter Receipt Details.
  5. Locate your trip on the list if you click on Add a Trip. Otherwise, enter your receipt details.
  6. Describe how the canceled flight prevented you from traveling and why you want a refund under the Details header.
  7. Attach any documents you have by clicking on Choose File.
  8. Enter your email under the How to Get Back to You header.
  9. Enter all requested personal details under the Your Information header.
  10. Click the Submit button.

How To Check Your Request Status

You can check your request status by following these steps:

  1. Log into your account.
  2. Go to the refund request page.
  3. Click on the tab marked "Check Status."
  4. Enter your ticket number.
  5. Enter your last name.
  6. Click the Check Status button.

Contacting United Airlines

If you have any questions about the baggage fees or need help with the refund request, you can get help from a United Airlines representative. You can talk to one by phone, on the help forum, or by email.

Why Did GetHuman Write "How Do I Get My Money Back for a Baggage Fee That I Was Charged by United Airlines?"?

After thousands of United Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get My Money Back for a Baggage Fee That I Was Charged by United Airlines? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting United Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for United Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like United Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get My Money Back for a Baggage Fee That I Was Charged by United Airlines? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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