How Do I Get a Refund from United Airlines?

If you have purchased a ticket with United Airlines and require a refund, there are multiple avenues you can take. Keep reading for some helpful tips.

United Airlines is a major American airline operating both domestic and international routes. The company began operations in 1931 and flies to 342 destinations across 48 countries. If you have purchased a ticket with United Airlines and require a refund, there are multiple avenues you can take. Keep reading for detailed step-by-step instructions for all of your contact options to get a refund from United Airlines.

Call United Airlines Customer Service

You can call the United Airlines customer service line and ask for a customer service agent's help with issuing your refund. Make sure that you have your ticket reference number on hand to give to the agent. If the agent approves your refund, ask for an email confirmation. It's important to keep the customer service agent on the line until you have received the email and reviewed it to make sure it's correct. Confirm if there are any fees will be deducted from your refund.

Email United Airlines Customer Service

If you prefer not to speak to someone over the phone, you can email your refund request into the United Airlines customer service inbox. Note that this may take several days before you receive a response, so this option isn't ideal if you're in a rush. Emailing is a great route to take if you have supporting documents or files you need to share to get your refund approved.

Go to a United Airlines Booth at the Airport

If you are able to drive to a nearby airport, you can locate a United Airlines customer service booth and ask for assistance with your refund. This is a great option if you want an immediate answer. If you're issued a refund, ask for some sort of written confirmation from the agent. You will need to present your unused paper ticket to the agent. Confirm if there are any fees will be deducted from your refund.

Submit a Refund Request Online

  1. Go to

  2. Fill out your contact information in Step One.

  3. In Step Two of the form, select the reservation you would like a refund for. Select 'Add Flight' and then insert your last name and ticket or reservation number. Alternatively, select 'Enter Details,' and enter the name of the item for a refund with the 13 or 14 digit document number.

  4. In Step Three of the form enter the reason for your refund request. Provide as much detail as possible to have the request processed quickly.

  5. You can attach files if it's relevant to your request. If you have an unused ticket, it's a great idea to scan the ticket and attach it to your request.

  6. In Step Four, enter your email address so that United Airlines may contact you with updates on your request.

  7. Select 'Submit.'

  8. You will receive a response via email from United Airlines with confirmation if your refund request has been denied or approved.

Mail Your Refund Request In

You can mail your refund request to the below address. Make sure to include your unused paper documents to be eligible for a refund.

United Airlines

United Refunds

Attn: Processing Department

P.O. Box 4607, Dept. NHCRF

Houston, TX 77253

United Airlines Refund Policy

United Airlines' refund policy allows the company to review all refund requests, and deny or approve the claim as they see fit.

Refunds will be issued to the same form of payment that was used for the original payment. Refunds onto credit cards can take up to seven business days. If 30 days have passed and the refund isn't present on your credit card account, contact your credit card company for more details.

If you paid cash for the ticket, it will take up to 20 business days to receive a cash refund.

How Do I Get a Refund from United Airlines?

Why Did GetHuman Write "How Do I Get a Refund from United Airlines?"?

After thousands of United Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from United Airlines? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting United Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for United Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like United Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from United Airlines? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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