Air travel can be quite demanding physically and emotionally, especially if you require special assistance to move in and out of the aircraft or from one point to another within the airport. You may need help due to a surgical procedure or because of a medical condition that makes walking impossible.
Fortunately, the Air Carrier Access Act of 1986 requires all US-based airlines to provide wheelchair assistance to and from the terminal gates. This provision also applies to foreign airline companies.
Here's how you can request wheelchair access for your United Airlines flight.
How do I request wheelchair access for my United Airlines flight?
However, this option is not available for passengers with economy class tickets. Therefore, economy class passengers can follow the guidelines below to receive wheelchair assistance:
United Airlines provides a wheelchair attendant to help you navigate within the airport. Also, the attendant allows passengers to access the lavatory but no further assistance once they're inside the plane.
The airline assigns you an independent wheelchair where the attendant's services are not needed, but you'll have to leave your driver's license behind until you return the wheelchair. If you have your wheelchair, below are guidelines on how you can use it on your United Airlines flight.
How to use your wheelchair when traveling with United Airlines
When flying with United Airlines, you can use your wheelchair or any other assistive devices at no cost.
They accept all forms of wheelchairs and scooters, including manual and powered, folding and non-folding, and collapsible ones.
Collapsible wheelchairs are kept inside the aircraft's cabin space, but other models will have to be held in the cargo area.
Passengers must check their baggage and wheelchair at the counter or traveling gate before they can receive a United Airlines wheelchair to help them during their flight.
To make the checking process faster and more secure, fill in the wheelchair information card online by following the steps outlined below:
The wheelchair information card allows you to claim damages faster when your wheelchair is damaged while in the cargo space. Remember to inform United Airlines of these plans at least 24 hours before your scheduled flight, if you plan on using your wheelchair.
Passengers having trouble when requesting wheelchair access for their United Airlines flight can reach out to United's Conflict Resolution Officers in the airport or call United Airlines 24-hour accessibility desk for further assistance.
After thousands of United Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Make a Special Request for My United Airlines Flight? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting United Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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