If you would like to have a wheelchair or special assistance with your flight on United Airlines, you simply need to request it when making your reservation. According to United, customers should make their request as soon as possible.
Even though they don't require a detailed explanation of the extent of disability, providing sufficient information increases your chances of getting the right type and amount of special attention. Giving the airline enough information allows them to prepare for your needs. You must give your notice 48 hours in advance. You must give an hour more than the published airport check-in processing time of the originating airport under the following circumstances;
1. If you intend to travel with an emotional support animal in cabin
2. If the group you are traveling with has ten or more people with disabilities
3. If you need onboard medical oxygen
4. If you intend to transport an electric wheelchair on an aircraft with less than 60 seats
5. If you need assembly and/or packaging of your wheelchair's battery
6. If you will be using your FAA-approved ventilator, CPAP machine, respirator, or your oxygen concentrator
If you want special meals, you must request them a minimum of 24 hours in advance.
The Airport Wheelchairs
If you have a disability, you can use the wheelchairs provided in all United Airlines airports. You should request a wheelchair before your travel date. The best way to do is by calling United Airlines Accessibility Desk. When you arrive at the airport, speak to a representative and tell them about your request. If the airport has skycap service, it may help you as well. Some airports may have assistance centers in the lobbies.
All aircraft with over 60 seats have onboard wheelchairs. The wheelchairs fit the aisle of the aircraft and you may use them to get to the lavatory. If you need assistance with your onboard wheelchair, the inflight personnel can help you.
These wheelchairs help non-ambulatory customers move to and from their seats on the aircraft.
If you have any medical conditions that make it difficult for you to travel, contact United Airlines to discuss any clearance that you may need. You may contact them on the phone and get help from the Accessibility Desk. All passengers are encouraged to travel with essential medication in carry-on bags. This makes them easy to access if need be.
Assistance and Complaints
Request for wheelchairs or special assistance with United Airlines when you are booking your flight. If you contact them on the phone, ask to speak with the Accessibility Desk. Explain the kind of assistance you need in as much detail as possible. If you leave out important details, it may be difficult to get the right kind of help. Your request will be included in your reservation as a special service request.
Even when you have submitted your request for special service, you should let the employees and in-flight personnel know about your special needs.
If you need assistance, there are plenty of ways to contact United Airlines. The best one is on the phone since you will be connected directly with a representative. Explain the issue you are facing politely and you will get the help you need. You may also seek support on email, Twitter, and Facebook. They are good options if you don't necessarily wish to speak with a representative and don't need help urgently. United Airline's help desk has targeted tips and information that may help you deal with the problem. You should seek help from the help desk before contacting the support team.
After thousands of United Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request a Wheelchair or Special Assistance with United Airlines? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting United Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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