United Airlines: How do I request a refund?

A simple 7 step guide for solving this common United Airlines problem quickly and effectively by GetHuman

Before you get started, be sure you have: MileagePlus Number (if applicable), Confirmation code, First name, Middle name, Last name, Email address, Phone number, Address, City, State, Zip code, Ticket number, Any relevant documents, Additional comments
The best way to request a refund for a flight is by submitting your information online. Even if you call United, you will be directed to fill out the form online so save yourself the time and go straight to the form by clicking on this page. Before you begin, make sure to get your flight information as you will be prompted to enter that information on this page.
Once you are on the page, you will need to select the reason for your refund from the drop down menu titled "Select Refund Type". Go ahead and select the reason you are requesting the refund.
Select the box for your refund type, then enter all of the required personal information.
Enter your ticket information
Many airlines will need to see a note from a doctor or from a professional explaining the reason why you were not able to make your flight, or why you require a refund. Make sure to upload that information by clicking "Choose File".
If you don't have that information, you will be able to explain the reason for your refund request in the comments box. Make sure to be as specific as possible as more information is generally better in there cases.
Once you have entered all of your information, take a minute to review as this will be your last chance to make sure your case is rock solid when presenting it to the airline. Once you are done, click Continue.
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Categorized:united airlines reservationsunited airlines customer serviceunited airlines baggage feeunited airlines baggageunited airlines contact
Author:Adam2 years ago

About this Step by Step Guide

After thousands of United Airlines customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: United Airlines: How do I request a refund?; Trying to request refund or credit by cancelling a booking done through an online agency for non-refundable tickets; I am trying to buy a package of yearly upgrades that I have purchased in past years and the website will not process it; can i pay for a carry on rather than check my bag?; I need to cancel my flight and request a refund; questions regarding flying with children and getting assistance with my children... So we put together this guide to try to help. It has 7 step(s) to it. It takes an average of 71 minutes to get through these steps according to other users, including time spent working through each step and contacting United Airlines. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for United Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like United Airlines that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I request a refund? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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