If you could not make your flight with United Airlines because of a death in the family, you have our sympathies for your loss. Among the many other things you must deal with at a time like this, you need to get a refund from United Airlines for the flight you didn't take. This article will teach you what you need to know. Fortunately, the procedure is both simple and short.
All United Airlines tickets are refundable if you request the refund within 24 hours of purchasing the ticket. Outside that window, some tickets are refundable, and some are not. However, if you missed your flight because of a death in your family, United Airlines will grant a refund even for non-refundable tickets.
You will receive your refund in the same form of payment that you used to make the purchase. If you used a credit card, you should receive your refund within seven business days of making the request. If you used any other form of payment, you will get your refund within 20 business days.
To make the refund request, follow this procedure:
You can check the status of your request by following this procedure:
If you need assistance, or if you have questions, you can contact a United Airlines representative for help. You can reach one on the United Airlines help forum, by email, or by phone.
After thousands of United Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Is There a Way to Get a Refund or Credit for Missing a United Airlines Flight Due to a Death in the Family? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting United Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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