If you booked a flight with layovers through United Airlines and missed a connection, there are a couple of things you need to do. First of all, you need to figure out how to get to your destination, preferably on time. If you are delayed, or unable to finish your trip, you also need to know how to apply for compensation if the missed connection happened through no fault of your own.
If You Miss Your United Airlines Connection
If you miss your United Airlines connection, go to the nearest United Airlines desk and talk to the staff there. They will try to help you finish your journey by getting you on another flight.
After they have started the process, you have three options:
From all three locations, you will be able to find out if United staff have found you a new flight without having to stand in line at the desk again. You can also search for other flights yourself and rebook your flight if you find something suitable. As a third option, you can join the standby list for flights that are already fully booked.
If you missed your connection because of the airline rather than through your own fault, and if the airline is not able to get you to your destination on time, you may be eligible for a refund.
How to Make a Refund Request from United Airlines
If the airline is unable to get you to your destination on time, the procedure for requesting a refund from United is simple.
If you have any questions or problems, contact United Airlines' customer support. They offer phone, email, Twitter, and Facebook support options as well as an online help desk.
After thousands of United Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Missed My Connecting Flight on United Airlines? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting United Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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