What Do I Do If I Was Overcharged for My United Airlines Flight?
No airline is perfect and that goes for United Airlines too. There are several communication options passengers or customers can use if they are displeased with a service. Any customer can connect to these communication options to get assistance. Not all complaints will pay off.
Complain in Person
If you have been overcharged and you are at the airport, file a formal complaint with the United Airlines office. Just head to the nearest United Airlines customer support desk. Any terminal serving United Airlines flights has a fully staffed help desk. The ticket or gate agent can help you address the issue.
Airline staffers are friendly, polite and patient which enables them to assist you in every way. Avoid vowing that you will never use United Airlines again as it demotivates the staffer and they may not be fully inclined to help you.
File an Online Complaint
Go to the United Airlines website and use the customer care portal to file your complaint. The portal is efficient and prompt. Log in to your MileagePlus account and enter your personal information including your recent flight information. Write a description of the problem.
Some customers prefer using the United Airlines social media channels to get real-time feedback of their complaint. You can tag United Airlines on twitter or send them a direct message if you want to contact the customer support representative privately. You get a faster response if you raise your complaint during business hours. However, refunds can't be resolved on twitter.
Complain Via Phone or Mail
Online communication still remains the most preferred method for modern travelers. However, you can still reach United Airlines via traditional methods like mail or phone. Customers can contact United Airlines with their overcharge complaints by mail or phone. Don't use fax as it has been totally phased off.
Call the post-travel feedback line if your complaint is regarding a past trip. Call 1-877-624-2660. Remember, this is a voicemail system and you should think carefully of what you want to say.
Alternatively, mail customer support. Ensure you include your MileagePlus number, confirmation numbers and flight number, plus other supporting documents such as copies of travel documents.
What Should I Expect from My United Airlines Overcharge Complaint?
Regardless of how major or minor the complaint is, you will hear back from United Airlines customer support representative. United Airlines is known for having a committed team and acknowledges written complaints and issues a substantive written response within 60 days.
Name the exact action you want United Airlines to take and ensure you make a reasonable request. If the complaint is not addressed to your satisfaction, you can file a consumer complaint with TSA. The DOT contacts United Airlines on your behalf. It's only advisable to contact DOT if you feel you have been discriminated.
Contact Your Credit Card and Dispute the Charge
Your credit card company will handle the matter. The dispute will reverse the charge if your complaint is legitimate. Make it certain that the charge is an overcharge.
Sometimes overcharge cases happen by mistake and you get an explanation and appropriate action taken if it was done wrongfully. Don't panic but follow the due process to get your refund. Contact United Airlines customer support to learn more.
After thousands of United Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Was Overcharged for My United Airlines Flight? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting United Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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