What Do I Do If My Baggage Was Damaged with United Airlines?
As a United Airline passenger, there are unfortunate incidents that can happen like your baggage getting damaged. You need to know the right cause of action to take to ensure you are reimbursed the cost of the luggage promptly. You also need to know the regulations surrounding baggage damage.
Damage and loss of luggage is becoming prevalent in most airlines. As much as most baggage get found safe and sound, some are found when damaged. There are ways to ensure you never lose your luggage like following a standard protocol.
What to Do If a Luggage Turns up Damaged with United Airline?
Report the baggage damage claim at the airport baggage service office immediately. The office is close to the baggage claim area. The United Airline customer support representatives will examine your bag before giving you a file number. Also, you are expected to complete a form for the damage.
Remember, not all airlines give passengers the same reimbursements and protection. Compensation you get from United Airline can be as much as $3,500.
United Airline offer to repair the damaged baggage once you surrender it and return it to you in a better condition and as good as new. In fact, United Airline has the best baggage policy and gives up to $3,500 which is fair for domestic flights.
If you read the fine print, you realize that for international flight you can get a harm compensation of $640 for checked bags and $400 for unchecked bags. However, United Airline is not responsible for wear and tear. Plus, wheels, extending handles and feet fall outside accepted responsibly. However, United Airline will still be happy to repair your broken wheels.
What If May Baggage Was Damaged on a United Airline International Flight?
If your bag was damaged and you were en-route an international flight. You can report the issue with the checked bag to the United Airline baggage service office close to the baggage claim spot at the airport you land in. Take this action within 7 days after arrival. Make your report in writing to enable the customer support agents follow it up quickly and take the necessary action.
What If I Used a Connecting Flight?
There are times when passengers are switched to a different flight or from a different flight and they have a damaged baggage problem. In this case, contact the airline that you first boarded, if it's United Airline, the baggage section office will start handling the matter and trace the movement of the bag and take the necessary action. Contact United Airline to get help with your bag issue or make follow-up.
How Do I Check the Status of My Baggage Damage Claim with United Airline?
Contact United Airline via the website or customer support representative using the issued phone number. For both passengers using domestic flights within the US, the liability loss for a checked baggage stands at $3,500 per ticketed passenger. However, as per the policy 14CFR part 382, this liability limit doesn't apply to damage, loss or delay of wheelchairs and other assistive devices.
United Airline doesn't accept liability for perishable, high value or fragile items transported in domestic flights. You can view the contract of carriage to get a full list of excluded items. You can get this at the United Airline website. However, for international flights where Warsaw Convention apply, damaged baggage liability is limited to $20 per kg, which loose translates to $9.07 per pound. The liability covers up to $400 for unchecked bags and $640 for checked bags. Contact United Airline to learn more.
After thousands of United Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Baggage Was Damaged with United Airlines? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting United Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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