How to Find a Therapist Covered by United Healthcare?

As a United Healthcare member, you can check online to see if a therapist you want to use for treatment is covered by your plan. You can also contact United Healthcare's customer service line or the call the number listed on the back of your card. Finally, you can check with therapists in your area to see which ones accept your coverage and are taking new clients.

With a greater emphasis being placed on access to appropriate mental health treatment in the United States, it's important to make sure your insurance is going to cover your treatment. If you are a United Healthcare member, how do you find a therapist that your policy will cover? You can learn more about your coverage by contacting United Healthcare customer support here, and below are ways you can find a therapist within your plan.

There three main ways you can see if a therapy will be covered by your United Healthcare policy: online, via telephone to the insurance company and by calling therapists in your area.


The quickest way to find a therapist that your plan covers is online. To search for available providers in your area, follow the steps below:

  1. Open United Healthcare's website in your browser.
  2. Log into your member account.
  3. Select "Find a Provider."
  4. Choose "Mental Health Providers."
  5. Click on the state you reside in.
  6. Choose "Provides currently in Network."
  7. Determine if you want to search by person, place, service or medical condition.
  8. Choose if you want virtual or in-person care, or by area of expertise.
  9. Pick a provider from the list that is populated of providers currently in network.

The online search will also show you which providers are going to be added to the plan in the upcoming year, and which ones will no longer be part of the network when the coverage year changes.

Via Telephone

If you do not have access to a computer, you can call United Healthcare customer support here to request a list of providers in your network. Additionally, you can call the number on the back of your insurance card to get a provider list.

Checking Locally

If you have a therapist in mind, you can call that person's office to see if they accept your current insurance. If they do not, but you want to use this provider, there are some options. For example, if this is the only provider in your area that provides this particular service, you can check with United Healthcare about a single-user agreement for a plan deficiency. If approved, even a provider not in network can be covered by in network rates for these special circumstances. You can call multiple providers in your area to learn which ones accept your insurance.

Getting appropriate mental health treatment is vital to have a happy, healthy lifestyle, so it's vital to make sure your insurance is going to help cover the costs of your treatment. To learn more about United Healthcare coverage for therapy, contact customer support here.

Why Did GetHuman Write "How to Find a Therapist Covered by United Healthcare?"?

After thousands of United Healthcare customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How to Find a Therapist Covered by United Healthcare? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting United Healthcare if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for United Healthcare Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like United Healthcare in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How to Find a Therapist Covered by United Healthcare? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 8 months ago
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