If you change your mind about your booking on VRBO, you can cancel it and request a refund. You may request a cancellation in your travelers account or contact the property manager directly. Follow these steps to cancel your reservation;
1. Log into your traveler account
2. Click on the option 'My Trips'
3. Choose the reservation you would like to cancel
4. Go to the 'Details' tab and click 'Manage your booking'
5. Review the existing cancellation policy and click 'Cancel Booking'
The property manager or owner will see a notification to cancel your booking as soon as you complete the cancellation steps. The cancellation policy should tell you if you are eligible for a refund.
Getting a Refund
You will only get a refund as stated in the terms and conditions of the property's cancellation policy. While some properties may give you a complete refund, others only offer partial refunds. However, it is impossible to get refunds for other fees such as service fees.
You should receive your refund in 14 business days or less. If, after 14 days, you have not received your refund, you should seek help from the support team.
Canceling Your Booking With Trip Cancellation Protection
If you purchased Property Damage Protection or Trip Cancelation Protection, you should contact CSA Travel Protection to cancel your booking and request a refund.
VRBO Cancellation Policies
VRBO has different cancellation policies depending on your policy;
You enjoy this policy if you cancel your booking up to 14 days before the start of your stay. In such cases, you are eligible for a complete refund. You don't need to pay any booking fees. If you cancel your booking up to seven days before the beginning of your stay, you will get a 50% refund.
If you cancel your booking up to 30 days before the beginning of your stay, you can get a complete refund. You get 50% refunds for bookings that are canceled 14 days in advance.
If you cancel your booking up to 60 days before the first day of your stay, you get a full refund. You won't be charged for booking fees.
If you cancel up to 60 days before your stay, you will receive a full refund with no charges for your booking fee. If you cancel your booking up to 30 days in advance, you qualify for a 50% refund. You will be charged for booking fees.
5. No Refunds
You do not receive a refund when you cancel your booking regardless of when you cancel it.
If you wish to cancel your booking on VRBO, it is wise to do it as soon as possible. If you wait too long, you may not get your full refund.
The best way to contact VRBO if you need help canceling your booking or any other issues is on the phone. Be polite and respectful when speaking to the customer care agents and you will get the help you need fast. Be patient and note that you may not always get the help you need on your first attempt. You may have to call a few times before your issue is resolved.
You may also seek support from VRBO on their help forum. Most customers visit it to find help with their problems before exploring other support options. It has plenty of targeted tips and answers to the most common questions. On the help forum, customer care agents may encourage you to continue communication with them through email. VRBO does not offer support on social media.
After thousands of VRBO customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Booking on Vrbo? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting VRBO if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like VRBO in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Booking on Vrbo? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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