You may have had trouble using a Valve Software voucher. It can be frustrating to have something that has worked in the past stop working all of a sudden. Some simple troubleshooting steps will help you understand why your Steam vouchers aren't working and get them up and running again.
If you're sure you've entered the code correctly and it still isn't working, try this step. Check that you've not already used the code. Enter the code in a browser window and submit it to see if you've used it before.
You should check if this voucher is for a specific game or product and if you have it in your cart. If the voucher has been activated and has not expired but still isn't working, there may be something wrong with your order. If you are trying to buy an item from Steam, ensure that you log into the correct account.
If you're having trouble activating your Valve Software voucher, try restarting Steam. You can restart it by doing the following:
If your Valve Software voucher is not working, try using a different web browser. Use a different computer or network connection if that doesn't work.
If you are using a Steam voucher, ensure you type the letters in the code exactly as they appear on your voucher. If not, it will not work.
If you're already part of a Family Share, Steam vouchers will not work on the account.
Your Steam vouchers may not work if Steam has banned you from the platform. Steam will flag your account with a warning, and you cannot use vouchers until it lifts the ban.
After thousands of Valve Software customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Valve Software Voucher Is Not Working? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Valve Software if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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