What Do I Do If My Valve Software Voucher Is Not Working?
You may have had trouble using a Valve Software voucher. It can be frustrating to have something that has worked in the past stop working all of a sudden. Some simple troubleshooting steps will help you understand why your Steam vouchers aren't working and get them up and running again.
Verify Entering the Code Correctly
If you're sure you've entered the code correctly and it still isn't working, try this step. Check that you've not already used the code. Enter the code in a browser window and submit it to see if you've used it before.
Voucher for a Specific Game or Product
You should check if this voucher is for a specific game or product and if you have it in your cart. If the voucher has been activated and has not expired but still isn't working, there may be something wrong with your order. If you are trying to buy an item from Steam, ensure that you log into the correct account.
Restart Steam
If you're having trouble activating your Valve Software voucher, try restarting Steam. You can restart it by doing the following:
- On Windows. Click Start and search for Restart.
- On Mac, OS X. Click on the Apple menu in the upper left corner of your screen. Choose Restart.
Use a Different Web Browser
If your Valve Software voucher is not working, try using a different web browser. Use a different computer or network connection if that doesn't work.
Steam Vouchers Are Case-Sensitive
If you are using a Steam voucher, ensure you type the letters in the code exactly as they appear on your voucher. If not, it will not work.
Family Share Account
If you're already part of a Family Share, Steam vouchers will not work on the account.
Accounts With a Previous Ban
Your Steam vouchers may not work if Steam has banned you from the platform. Steam will flag your account with a warning, and you cannot use vouchers until it lifts the ban.
Why Did GetHuman Write "What Do I Do If My Valve Software Voucher Is Not Working?"?
After thousands of Valve Software customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Valve Software Voucher Is Not Working? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Valve Software if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
Why does GetHuman Write How-to Guides for Valve Software Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Valve Software in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Valve Software Voucher Is Not Working? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.