Venmo is a digital payment service that allows users to transfer funds from one client to another. The company is owned by PayPal and was founded in 2009. Currently, both the recipient and the sender of the funds have to live in the US for Venmo to work. In the first quarter of 2018, Venmo processed more than $12 billion in transactions.
If you have to dispute a charge with Venmo, it's important to act quickly. Keep reading for instructions on how to dispute a charge successfully through Venmo.
You can contact the Venmo customer service team via phone to get instant help. This is the preferred next step for unauthorized charges so that Venmo is immediately made aware and can secure your account. You will need to have your account details on hand, along with the charge amount and the charge date. If your charge is approved for a refund, ask for an email confirmation. Keep the customer service agent on the line until you receive the email and have reviewed the details. It may take several business days for your refund to be processed.
If you prefer not to speak to someone on the phone, you can contact the Venmo customer support team via email. Note that it can take several days to receive a response, so your refund will be delayed. In your original email, provide as many relevant details as possible, so the refund is processed and approved quickly. If your refund is approved, it may take several business days for your refund to be processed.
If you have noticed Venmo charges on your bank statements but don't have a Venmo account, you'll need to act quickly. First, ensure your family or friends have not added your banking information to their Venmo account. If this is not the case, your financial information has been compromised. You should immediately change your Venmo account password. Next, you will need to contact your bank and file a dispute for the charges. It will be the responsibility of your financial institution to refund the charge, not Venmo. Your bank may have to issue new accounts.
After thousands of Venmo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge Through Venmo? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Venmo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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