Usually, you can sign in to your Venmo account with your phone number, username, or email and your account password. Venmo accounts use Multifactor Authentication (MFA.) Every time you sign in with a new device, you need to enter a code to confirm your identity. You may be unable to sign in if you don't receive that code. The solution is simple; click on the option 'I don't have access to this phone.' Alternatively, you may contact the customer service agents and ask for help.
How to Reset Your Password
You need your password to sign in to your Venmo account. Follow these steps to reset your password.
1. Click on the password reset link
2. Enter the phone number or email address associated with your account
3. You will receive a password reset message or email with a link. Click on the link
4. Create a new password. It should be unique and at least eight characters long
If You Didn't Receive the Password Reset Code
You won't always receive your code immediately. Wait a few minutes and you may get it. If you don't receive it, click on 'Resend code.' If you still don't receive it, you may have to contact the customer service team. You may also try signing in from a device that you have used before.
If the Code Doesn't Work
If the code you received doesn't work, it may be because you waited too long. The codes are only valid for a limited time. If the code is going to a different number, whoever receives it won't necessarily be able to access your account.
If You Get an Error Message When Signing In
When trying to sign in to your account, you may receive the error messages VPN, Unexpected Error, 403, or Error Authenticating. You are likely to receive an error message if you try signing in from abroad. Venmo is not available out of the United States. The error messages 'Error Authenticating,' 'Connection Closed by Peer' and 'Unexpected Error' may suggest that your device doesn't support Venmo.
If you continue to receive the message even when using a compatible device, try the following solutions;
Contacting the Support Team
Consider contacting the Venmo customer service team if you need help recovering your Venmo account. The best way to contact Venmo is by phone. Phone support is the only option that allows you to speak directly with an agent. The agent will listen to you and ask about your problem. They will direct you to the best help. However, there are times when you may need to call a few times before getting the help you need.
Email support may be a good option if you don't need to speak with an agent. Write to the customer service agents with the details of your problem and the type of support you hope to receive. They will write back with your solution.
Seek support from the Venmo help desk before looking into other options. It has plenty of helpful tips and suggestions that may address your concerns.
After thousands of Venmo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Venmo Account If I Can't Sign In? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Venmo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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